Program Trainee I - IT Center Student Help Desk
Rochester, New York
Employer: University of Rochester
Industry: Faculty
Salary: $16.50 - $21.45 per hour
Job type: Full-Time
Opening
Full Time 40 hours Range URC 202 University IT / AS&E IT
Schedule
8 AM-5 PM
Responsibilities
GENERAL PURPOSE:
NOTE: This is an end dated position that will run from July 8 - August 23, 2024.
The IT Center Student Help Desk Trainee assists with providing basic IT Center support. Follows documented policies and procedures and well-defined methods within the IT Center. Assists IT Center staff with day to day tasks and supports the various needs of undergraduate students of Arts, Sciences, and Engineering.
WORK HOURS: NY State Child Labor Law Compliance/Teen Health & Success Partnership program guidelines: High school students are able to work between the hours of 7:00am and 9:00pm. Students are not allowed to miss school for work duties and should work no more than 19 hours per week. Monday - Thursday shifts should be no longer than 4 hours. It is suggested that students be scheduled for no more than 3.5 hours per shift. Friday - Sunday: students should not be scheduled for shifts exceeding 8 hours.
High school graduates are able to work between the hours of 7:00am and 10:00pm. Students should not miss college classes for work. Graduates who are 18 + years of age can work 8 hour shifts throughout the work week.
During school breaks and the summer:
Students under 18 years of age may work up to 38 hours per week and can work 8-hour shifts. Students under 18 may only work between 7:00am - 9:00pm. If 18 + years of age, students may work 40 hours per week and 8-hour shifts.
Minor employees (students under 18 years of age) must have work permits on file with employer departments. Minor employee work schedules and the NYS Child Labor Law poster must be conspicuously posted in the work department. Any deviation from the work schedule must be documented on the posted schedule before the work shift.
RESPONSIBILITIES:
QUALIFICATIONS:
Required:
How To Apply
All applicants must apply online.
EOE Minorities/Females/Protected Veterans/Disabled
Pay Range
Pay Range: $16.50 - $21.45 Hourly
The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.
Full Time 40 hours Range URC 202 University IT / AS&E IT
Schedule
8 AM-5 PM
Responsibilities
GENERAL PURPOSE:
NOTE: This is an end dated position that will run from July 8 - August 23, 2024.
The IT Center Student Help Desk Trainee assists with providing basic IT Center support. Follows documented policies and procedures and well-defined methods within the IT Center. Assists IT Center staff with day to day tasks and supports the various needs of undergraduate students of Arts, Sciences, and Engineering.
WORK HOURS: NY State Child Labor Law Compliance/Teen Health & Success Partnership program guidelines: High school students are able to work between the hours of 7:00am and 9:00pm. Students are not allowed to miss school for work duties and should work no more than 19 hours per week. Monday - Thursday shifts should be no longer than 4 hours. It is suggested that students be scheduled for no more than 3.5 hours per shift. Friday - Sunday: students should not be scheduled for shifts exceeding 8 hours.
High school graduates are able to work between the hours of 7:00am and 10:00pm. Students should not miss college classes for work. Graduates who are 18 + years of age can work 8 hour shifts throughout the work week.
During school breaks and the summer:
Students under 18 years of age may work up to 38 hours per week and can work 8-hour shifts. Students under 18 may only work between 7:00am - 9:00pm. If 18 + years of age, students may work 40 hours per week and 8-hour shifts.
Minor employees (students under 18 years of age) must have work permits on file with employer departments. Minor employee work schedules and the NYS Child Labor Law poster must be conspicuously posted in the work department. Any deviation from the work schedule must be documented on the posted schedule before the work shift.
RESPONSIBILITIES:
- Assists IT Center Student Help Desk with day-to-day tasks. Includes, but is not limited to wireless configuration, Residential Network (ResNet) configuration, Internet connections, Virus protection and removal, Hardware troubleshooting and repair recommendations. Uses documented procedures to complete daily system health checks for assigned systems, prepares reports, and resolves basic problems. Relays information to other support staff and/or users in the assigned technology or function. Assists IT Center Staff with assigned project tasks in support of IT Center Help Desk operations.
- Shadows IT Center Student Help Desk staff. Shadows Rettner Hall Digital Media Library staff.
- Develops knowledge as time permits in support of the function or service through continuing education, journal review, web searches, on the job training and formal seminar opportunities. Demonstrates knowledge of the function or service being supported. Performs supplemental tasks such as cleaning equipment.
QUALIFICATIONS:
Required:
- Currently enrolled in an accredited high-school education system.
- Must be at least 16 years old
- Must have an employment certificate/work permit if younger than 18 years of age
- Basic understanding of Information Technology systems and methodologies.
- Excellent organizational skills.
- Solution oriented with a positive attitude.
- Outstanding written and verbal communication skills.
- Reliable and able to establish trust with your team members.
- Demonstrated ability for continuous learning
How To Apply
All applicants must apply online.
EOE Minorities/Females/Protected Veterans/Disabled
Pay Range
Pay Range: $16.50 - $21.45 Hourly
The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.
Created: 2024-05-16
Reference: 252923
Country: United States
State: New York
City: Rochester
ZIP: 14608
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