Five years of experience in programming languages including JavaScript, .NET., and object oriented programming. Experience with Verizon/NiceIncontact, Salesforce, Oracle Service Cloud, REST Webservices, and public facing communication applications is preferred.

The following degrees may substitute for the general experience as indicated:
• Associate's degree and four years of experience
• Associate's degree including 15 semester credit hours in computer science and three years of experience
• Bachelor's degree and three years of experience
• Bachelor's degree including 15 semester credit hours in computer science and two years of experience

Duties Description Under the direction of a ITS4, G25, the Project Assistant, SG-NS, will provide omnichannel technology offerings to many state agencies on the various NY state contact center systems.

Specific duties include, but are not limited to:

• Learn and implement new technologies including new Cloud solutions to support vendor-built solutions.
• Determine customers technology architecture and environment needs.
• Program and develop in multiple environments as well as handle new technologies in the contact center platform.
• Build advanced IVR's in multiple solutions, many with connections to new Google Bot technologies and integration with other products such as CRM's.
• Troubleshoot bugs found in development and work with vendor to find a fix.
• Assist with troubleshooting when emergency issues arise, including after hours or weekend emergency issues.
• Organize and participate in meetings with internal team staff, vendors, agency customer staff, and vendors.
• Perform the full range of supervisory responsibilities.

Additional Comments Salary: To be determined, commensurate with experience.

Background check and fingerprinting are required.

Benefits of Working for NYS
Generous benefits package, worth 65% of salary, including:
• Holiday & Paid Time Off
• Thirteen (13) paid holidays annually
• Up to thirteen (13) days of paid vacation leave annually
• Up to five (5) days of paid personal leave annually
• Up to thirteen (13) days of paid sick leave annually
• Up to three (3) days of professional leave annually to participate in professional development

Health Care Benefits
• Eligible employees and dependents can pick from a variety of affordable health insurance programs
• Family dental and vision benefits at no additional cost

Additional Benefits
• New York State Employees' Retirement System (ERS) Membership
• NYS Deferred Compensation
• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
• Public Service Loan Forgiveness (PSLF)
• Up to 50% telecommuting
• And many more.

New York State is an equal opportunity employer.

Some positions may require additional credentials or a background check to verify your identity.

Name Chelsea Cottrell

Telephone 518-473-0398

Fax 518-402-4924

Email Address PostingResponses@its.ny.gov

Address

Street NYS Information Technology Services

Swan Street, Core 4, Floor 1

City Albany

State NY

Zip Code 12242

Notes on Applying Please submit a clear, concise cover letter and resume indicating that you are applying for Project Assistant, Ref. #6346 describing how you meet the minimum qualifications no later than July 12, 2024.