Innova Solutions is immediately hiring for a Customer Operations Specialist (HCP Engagement)

Position type: Full-time Contract

Duration: 06+ months of contract
Location: Location: Boston, MA (Hybrid) - 3 x onsite/week

As a Customer Operations Specialist (HCP Engagement) your responsibilities:

Duties:
• Assist in the development, maintenance, and monitoring of projects related to Health Care Proivider (HCP) Engagements, in addition to identifying gaps and proposing new processes and tools for improvement
• Support Therapeutic Area Manager with recurring daily adminstrative tasks
• Act as an additional point of contact for all activities involving HCPs within the specific therapeutic area
• Aid in consistent and compliant operations required for all Speaker engagements including work pertaining to entire lifecycle of HCP Engagement
• Support the execution of programming including ensuring complete and accurate closeout, attendee reconciliation, speaker remediation, insights gathering, etc.
• Manage questions and concerns from internal and external stakeholders in a timely manner
• Work on multiple projects simultaneously

Skills:
• Fundamental understanding of business operations
• Proactive mindset to stay on top of upcoming deliverables
• Approaches work with organization, attention to detail, and a sense of urgency
• Ability to multitask and maintain workflow efficiently in a fast-paced environment
• Flexible with ever-changing needs
• Uses a customer service mindset
• Acts independently with good judgement as needed
• Comfortable with interpersonal interactions and engaging colaboratively with colleagues
• Ability to professionally interact with all levels of the organization
• Experience with Microsoft Office products
• The duties of this role are generally conducted in an office environment. As is typical of an office-based role, employees must be able, with or without an accommodation to: use a computer; engage in communications via phone, video, and electronic messaging; engage in problem solving and non-linear thought, analysis, and dialogue; collaborate with others; maintain general availability during standard business hours.

Education:
• Bachelors Degree

Job Qualifications Required Skills: Problem Solving, Reconciliation, Business Operations, Workflow, Microsoft Office, Customer Service Oriented

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.

Thank you!

Shakir Ahmed

Sr. Recruiter

PHONE (208-620-3493)

EMAIL ( shakir.ahmed@innovasolutions.com )

PAY RANGE AND BENEFITS:

Pay Range*: Pay Range: $40 - $44 per hour.

*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions:

• One of Largest IT Consulting Staffing firms in the USA - Recognized as #4 by Staffing Industry Analysts (SIA 2022)
• ClearlyRated® Client Diamond Award Winner (2020)
• One of the Largest Certified MBE Companies in the NMSDC Network (2022)
• Advanced Tier Services partner with AWS and Gold with MS

Website: https://www.innovasolutions.com/

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr@innovasolutions.com or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.

The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.