Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Project Delivery Senior Analyst - Desktop Support Admin you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery.

Work you'll do/Responsibilities

• Communicate regularly with Engagement Managers (Directors), project team members, and representatives from various functional and / or technical teams, including escalating any matters that require additional attention and consideration from engagement management
• Well experienced in infrastructure management with the help of remote management tools
• Responsible for attending trouble tickets & issue calls from various customers with various help desk tools
• Responsible for imaging of new laptops (configuration, installation)
• Responsible for infrastructure monitoring services, routine and preventive maintenance, service restoration, and providing assurance to customers
• Install, configure, and triage software and hardware related issues
• Asset management - Keeping up the inventory and issuing/collecting the laptops from end users
• Set up accounts and workstations
• Monitor performance and maintain systems according to requirements
• Troubleshoot issues and outages
• Ensure security through access controls, backups, and firewalls
• Upgrade systems with new releases and models
• Develop expertise to train staff on new technologies
• Build an internal wiki with technical documentation, manuals, and IT policies

The Team

The US Cloud Engineering Offering focuses on enabling our client's end-to-end journey from On-Premise to Cloud, with opportunities in the areas of Cloud Strategy and Op Model Transformation, Cloud Development & Integration, Cloud Migration, and Cloud Infrastructure & Managed Services. Cloud Engineering supports our clients as they improve agility, resilience and identifies opportunities to reduce IT operations spend through automation by enabling Cloud. We accelerate our clients toward a technology-driven future, leveraging vendor solutions, Deloitte-developed software products, tools, and accelerators.

Qualifications

Required

• Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
• 3 years of all around desktop support experience
• Asset management experience - Absolute Asset Management software
• Desktop Operating system knowledge
• 3 years of experience with Desktop management / support skills
• 3 years of experience with asset management tools
• Microsoft Intune - Asset's knowledge
• Hardware & Networking Concepts
• Hardware troubleshooting
• Microsoft standard office product knowledge
• Basic network skill sets
• Limited immigration sponsorship may be available
• Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve

Preferred

• Analytical/ Decision Making Responsibilities
• Analytical ability to manage multiple projects and prioritize tasks into manageable work products
• Can operate independently or with minimum supervision
• Excellent Written and Communication Skills
• Ability to deliver technical demonstrations

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

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Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Our purpose

Deloitte's purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. Learn more about Deloitte's purpose, commitments, and impact.

Professional development

From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.