For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together.

The Patient Experience team is responsible for driving high impact, market-wide efforts to improve our patients' experience, thereby promoting great member retention, positive word of mouth and overall business growth. Key priorities for the team include building a patient-centered service culture ("Optum Cares"), a standardized and improved end-to-end patient journey ("Ambulatory Care Excellences"), clinician communication coaching, site-level patient experience action planning, an organizational culture that centers patient needs and preferences in all processes, and the infrastructure to define, measure and drive continued progress across all core metrics.

The Project Manager, Patient Experience will support these efforts by planning for and driving implementation of key programs, coordinating with stakeholders across the organization, and leading project reporting and data analyses.

If you reside in Southern California, you will have the flexibility to work remotely* as you take on some tough challenges.

Primary Responsibilities:

• Project management to support roll out of Ambulatory Care Excellence, a critical market initiative to create a standardized patient journey; additionally project planning/tracking and data analysis for other Process Improvement initiatives
• Planning and project management of core Experience programs, such as peer-to-peer coaching programs of clinicians and clinic leaders, and How Optum Cares, our marquee initiative focused on standardizing service standards throughout California
• Program manage regional engagement with all California clinics via data analysis, communication with stakeholders, and logistics coordination; will support all of our regional leads to effectively engage all clinic leaders

This is an operations role with a solid bias for action. The ideal candidate would be:

• A collaborative project manager, accountable for the overall execution of multiple key projects
• A details person, who enjoys tracking program progress and ensuring quality standards
• A problem solver with experience generating key insights and solutions via data analyses by scoping key metrics from multiple data sources, determining analysis methodology and summarizing outcomes /solutions
• A self-starter, ambitious and pro-active with a solid drive to "get stuff done"
• A solid presenter and communicator, able to empathize with different stakeholder audiences and create clear, compelling communications
• Excited by our core values of Integrity, Compassion, Relationships, Innovation and Performance

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualification:

• 3+ years of experience in health care, corporate strategy or related field

Knowledge, Skills, Abilities:

• Solid overall athlete who is adaptable with the ability to effectively coordinate multiple projects within a matrixed organization
• Outstanding analytical and problem-solving skills
• High-level of attention to detail and accuracy
• Solid sense of accountability, passion for owning projects and driving them to completion
• Effective written and verbal communicator
• Solid sense of self and social awareness with relationship management skills
• Team player excited to contribute to the overall culture and collaborate with others in the immediate team and across functions
• Keen understanding and passion for healthcare

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

California Residents Only: The salary range for this role is $70,200 to $137,800 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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