The Role

To continue to our rapid growth, we are creating a new team within ACE GTM Operations that will lead the development of core central operational capabilities. These critical capabilities will enable us to grow and scale the business in a healthy and sustainable manner and will accelerate the Time to Value on ServiceNow's highest priority, most complex organizational initiatives.

The Project Manager will lead strategic projects, from concept/definition through planning, execution, delivery, and adoption. The ideal candidate is a results-oriented leader with both strategic and operational experience in a high-growth organization and can 'connect the dots' across business functions and accelerate delivery of benefits in the most complex enterprise programs.

As the Project Manager, you will play a critical role in analyzing, formulating and evaluating opportunities for improvement, initiate and drive strategic projects. You're expected to bring a strategic approach to working collaboratively in order to influence and drive process management acumen and discipline to the company.

This position requires strong leadership and influence skills and you must be able to reimagine how work gets done. Our strategic projects are global, enterprise wide, and cross-functional in nature. A deep understanding of project management, process design, implementation, change management, and release management is required for you to be successful in this role. You must be able to think strategically and plan effectively, be hands on, detail and results oriented, and manage multiple tasks & programs against aggressive deadlines.

What you will do in this role:

• Lead strategic projects, from concept/definition through planning, execution, delivery, and adoption
• Ensure strategic projects are aligned with business requirements and are coordinated with key stakeholders
• Develop and measure strategic project success via KPIs
• Drive continuous improvement in all relevant business processes
• Drive the development and implementation of tools, systems and metrics to ensure process initiatives are successful
• Support the definition of the core assets, approach, tools/common language and team structure for this organization
• Work closely with leaders across all functions within the enterprise to drive required business changes to improve operational excellence
• Identify, prioritize and manage proposed and in-flight initiatives; including scope, value, and impact
• Develop and validate business value drivers and business cases for major programs, prioritize transformation program investments, and track delivery to business value outcomes as programs are executed
• Optimize commitments of resources across programs, ensuring that they are appropriately engaged and resolving conflicts, issues and gaps
• Enable and track adoption of changes being rolled out through the organization, including impact assessments, training and communications
• Provide analysis and recommendations to the executive team on how ServiceNow can enhance our overall operational efficiency and effectiveness
• Drive rapid, informed decision making across business functions to keep programs on-track in achieving benefits and schedule

Skills

Hiring Manager Notes

Does this position have the opportunity to extend beyond the initial contract or convert to FTE?

• Yes, based on performance, headcount and needs of the business

Based on the job description, what are the must have non-negotiable items that a candidate must have to be successful in this role?

• 10 years of project management (preferably in hi-tech)

What backgrounds/skills can we be more flexible with that can be learned on the job?

• Service Now technology and processes

Does this position require to sit onsite or travel to an SN office?

• No travel required

Does this person have to work in a specific time zone? (e.g. - If a person on the East Coast can work PST, is that ok?)

• PST timezone

What you will need to be successful in this role:

• 10 years of experience in Project Management and leading the teams managing large global complex multi-national change initiatives
• Extensive knowledge of process management tools, metrics, and performance measurement techniques
• Proven experience and ability in influencing business leaders toward change, business process alignment and improvement
• Experience with transformational change, information systems, and understanding of industry business concepts and best practices. Requires detailed functional expertise and broad company knowledge to understand linkages between processes and operations
• Outstanding creative problem solving and analysis skills - ability to define and structure problems, collect and analyze data, and synthesis of defendable recommendations into an action plan
• Ability to work effectively with cross-functional teams to analyze & develop solutions for identified problems and to implement action plans
• Energetic self-starter with a proven track record for getting things done in a high-growth, ambiguous environment
• Strong understanding of the 'heart of the business' and experience working directly or indirectly with various business functions and multiple aspects of the business value chain, from business and product development to downstream support operations
• Familiarity with the enterprise software/ SaaS industry a plus, including ability to speak to market and competitive trends and confidently articulate ServiceNow's solution set
• Extensive experience in implementing Partner solutions is a must

Education:

-