Project + Operations Manager, SMB Americas

Responsibilities

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

We are looking for a passionate and experienced PMO to partner with the Head of SMB of Americas (North America and LATAM). As the PMO, you are focused on establishing and maintaining high standards of project management, processes, and best practices to ensure the successful execution of key strategic initiatives for SMB Americas. You'll closely partner with Sales Leaders, Strategy, Product, and Marketing teams to address core business opportunities and challenges. We are looking for a proactive, motivated individual who excels in a dynamic and fast-paced environment. With a strong desire to learn and innovate, you will be adept at solving complex problems and delivering solutions that benefit SMB teams across the Americas region. In this role, you will define project goals and scopes, ensure effective communication across various functions and regions, and continuously enhance business solutions for global clients.

Responsibilities:
Building collaboration across SMB Americas:
- Creates and maintains forums for key reporting and engagement, including managing documentation, schedules, coordinating meetings. This extends to assisting with budgeting and financial tracking, with a goal to optimize team/management alignment.
- Facilitates clear communication channels between stakeholders to ensure alignment of goals, expectations, and activities throughout a project lifecycle. This includes regular status updates, progress reports, and meetings with key stakeholders.
- Develops and leads initiatives to foster collaboration and engagement across a multi-city sales team, with the goal of creating opportunities for recognition and cross-team interaction, all in alignment with the broader SMB Americas mission and vision.
- Build and maintain productive relationships with internal and external stakeholders; facilitate effective decision-making by presenting project updates, risks, and recommendations to senior leadership and steering committees.

Business strategies impacting growth priorities:
- Build and demonstrate a proficient understanding of the SMB Americas Sales business and larger SMB ecosystem to influence key priorities and workstreams.
- Owns or represents Americas-specific business opportunities or gaps that require continuous project monitoring, identify potential risks and issues, and implement proactive mitigation strategies to ensure successful project delivery within defined constraints.
- Establish and maintain project governance frameworks, processes, and best practices to ensure consistency, transparency, and adherence to standards across the organization

Qualifications

Minimum Qualifications:
- Minimum 4 years of relevant project or program management, operations or a related field
- Experience in designing and facilitating complex, multi-faceted projects spanning across different teams, across countries, preferably in a global or multinational environment
- Strong understanding of project portfolio management, resource allocation, risk management, and project prioritization in alignment with organizational strategies
- Excellent communication skills in English, both written and verbal, to effectively present findings and recommendations to stakeholders across different cultures and regions (proficiency in one or more languages is preferred)
- Proficiency in data analysis and reporting to provide insights and recommendations to senior leadership
- Global travel required

Preferred Qualifications:
- Proven expertise in project management methodologies and tools
- Strong entrepreneurial spirit that can develop and lead a new initiative from the ground up; thrive in ambiguity
- Digital ad sales experience is a great asset

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2