We are seeking a highly motivated and detail-oriented Project Specialist to join our Customer Experience team within the Supernatural studio. This is an exciting opportunity to work in a fast-paced environment and make a significant impact on the success of our CX related projects.

Project Specialist Responsibilities

• Help customers with their onboarding process, to ensure they have a positive experience


• Report any bugs/major issues that come in through the support line to ensure they are addressed in a timely manner


• Responding to customer queries in a timely and accurate way, via chat, email and other support channels.


• Maintain a thorough understanding of our products, keeping updated with the latest information, and communicating these changes with our customers.


• Participate in weekly meetings with the Customer Experience team to partner and collaborate on feedback and updates to procedures as needed.


• Directs non-customer service-related inquiries to appropriate departments. (Marketing, PR, BizDev, etc.)


• Reviews all Supernatural social media accounts to ensure accurate information is exhibited and assist customers that contact us through these support channels.


• Works as a team player and builds strong working relationships by collaborating with peers, and those across the company.


• Works in a positive, friendly manner at all times and inspires the company's culture.


• Acquire responses from the Head of CX regarding escalated complaints/inquiries.

Minimum Qualifications

• Type at a rate of 45 words per minute with minimal grammatical and spelling errors


• Experience communicating across teams and experience presenting


• Proven experience with organization and ownership of responsibilities

Preferred Qualifications

• Proven customer support experience, preferably 1+ years professional work experience in a customer experience/customer service position