Description

General Summary

Manage a staff responsible for all aspects of broad, diverse, complex projects/processes/programs for both internal and external customers.

Primary Responsibilities

• Selects, trains, and develops a staff of employees with the intent of creating a culture that develops employees, motivates voluntary discretionary effort.
• Serves as the business holder for business systems requirements and direct the issues related to process improvement to ensure technologies support business and customer needs.
• Ensure that processes and controls are in place for proper facilitation and validation of technology changes to ensure systems function as designed.
• Manage projects through the development of goals and ISO to ensure technology, management support and mindset are key supporting elements of departmental goals.
• Manage the development, maintenance, and application of staffing models for job functions in RSC operations.
• Manages the delivery of business value by directing on-going prioritization of features and enablers, implementing business principles, and ensuring production readiness of development work based on oversight of functional systems.
• Assesses the RSC needs for operations, service and product improvements as required, organizes, and participates in special task forces, serves on management committees and directs teams related to executes audits across the facility working closely with operations to ensure continuity.
• Develops and coordinates critical contingency plans for implementation of projects and programs.
• Administers and assigns resources associated with the department programs and projects.
• Manages a comprehensive and efficient process to establish priorities for assigned programs/projects by conducting priority setting sessions and informing all parties of established priorities, ensuring fair and complete consideration of the views of all end users, development support groups and management.
• Perform other duties as assigned.

Qualifications

Education/Experience

• Bachelor's degree/equivalent in communications, business, computer science or related disciplines.
• Four (4) years professional experience analyzing complex business problems and transforming them into technical designs for best practice solutions.
• Experience in building and motivating diverse teams located in U.S. and Internationally.
• Strong analysis, problem solving, multi-tasking, customer service, organization, project management and communication skills required.
• Documented experience in lead project roles.
• Knowledge and experience in the transportation and brokerage industry strongly preferred.
• Travel may be required.

Physical/Cognitive Requirements

With or without accommodation:

• Ability to follow policies and procedures.
• Ability to read, write and interpret information.
• Ability to add, subtract, multiply and divide.
• Ability to use hands to manipulate, handle, or feel.
• Ability to sit/walk/stand for up to 8 hours per day.
• Must possess visual acuity, i.e., close, distance, and color vision, depth perception and the ability to adjust focus.

FedEx Supply Chain, Inc., as well as its subsidiary companies, is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

The FedEx Logistics companies are committed to providing access, equal opportunity, and reasonable accommodation for qualified individuals with disabilities in its application procedures, hiring, and other terms and conditions of employment. To request a reasonable accommodation, please contact fsc.talentacquisiton@fedex.com

This position will report to FedEx Forward Distribution Inc, a subsidiary of FedEx Supply Chain.