Skills

Education:

Attachement:

Partner Enablement Content Specialist
Locations:Remote, USA
ServiceNow, The Enterprise Cloud Company, is the industry-leading cloud platform provider for building enterprise applications. We are redefining markets and changing the perception of enterprise software. Our cloud platform allows enterprises to bring together business strategy, application design, and operations in a powerfully simple solution - making the world of work, work better for people.

To sustain our explosive growth, we are looking for driverspeople who thrive on responsibility and live for the next big challenge. We seek to employ the brightest and most forward-thinking talent on the planet, and we want to hire people who have their best work ahead of them, not behind them.

Job Summary:
ServiceNows Partner Enablement organization is responsible for working closely with our partner ecosystem and jointly driving business growth through enablement, capacity building, and strategic planning.
Reporting to the Manager of Partner Content Strategy, this role works closely with the Digital Enablement team, cross-functional teams, and product managers to determine feature roadmap and new deliverables. Identify and prioritize product requirements, development roadmap, and implementation of new features and enhancements while ensuring deliverables are aligned across projects and the overall program. Accountable for delivering against established business goals and objectives.

This role requires a well-rounded individual who has excellent organizational and interpersonal skills, building trust and credibility with multiple stakeholders while managing a productive partnership for success. Project management, solid technical skills, and broad execution capabilities will be required.

A strong ability to collaborate and manage a wide range of content management initiatives is a must. This person will be capable of working in a fast-paced environment and will be passionate about driving deliverable completion. They will have excellent verbal and written communication skills and be able to work independently.

If you have a stellar background in program management and tech, a passion for change, and an ability to work effectively with a diverse and driven global team, then wed love to hear from you.

What we are asking of you in this role:
Strategy - Works with the Business and Enablement teams to develop a content strategy based on organizational strategic priorities and Partner Enablement priorities. Plan, execute, and track platform enhancements.
Develop assessment protocols for evaluation and improvement.
Project Management Identify key requirements and opportunities to improve end-user experience, operational efficiency, and site optimization.
Analysis - Regularly analyze feedback and best practices to understand trends and for continuous improvement of programs.

Configure Work with content owners and creators to configure their content for optimal usability by Partners.
Track utilize project management software to plan, schedule, and track work to ensure project milestones are being met for various initiatives.
User Training Provide training for content creators of the system and ongoing support.
Readouts - Analyze, evaluate, and overcome program risks, and produce program reports for managers and stakeholders.

The ideal candidate will bring the following experience and skills:
6 years of Program/Project experience, preferably in a software company.
Experienced in collaborating with subject matter experts and business leaders to execute and deliver against organizational objectives.
Deep understanding of Adobe Experience Manager and Digital Asset Manager taxonomy and internal tools to help develop integrated and automated processes and create personalized experiences for our partner ecosystem.
Analytical expertise in measuring the business impact of programs and using feedback for content and process improvements.
Possesses diplomacy, integrity, empathy, and the ability to collaborate effectively at all levels within a large organization.
Outstanding communication skills to interact with Stakeholders providing technical guidance on components usage, assets, templates, page creation, and web internal taxonomy while coordinating/aligning with internal cross-functional teams.
Deep understanding of project processes /systems to estimate lead times required for project delivery.
Excellent written and verbal communication, including strong editing, grammar, and proofreading skills.
Self-motivation to roll up your sleeves and create your own innovative path in a fast-paced environment.
Critical thinking: the ability to seek information, analyze alternatives, and make conclusions or form opinions/recommendations.
High energy level, a can do attitude, a natural sense of curiosity, and a growth mindset.
An effective time manager, capable of developing and delivering/executing tactics on multiple projects, on time and on budget.
Ability to maintain a high level of productivity in a fast-paced, team environment while managing multiple competing priorities.
A positive demeanor, with a sense of purpose and the ability to enjoy doing the most impactful work of their career.
Bachelors degreerequired.

Required Competencies for Success
Leadership competencies
Drive results - Consistently achieving results, even under tough circumstances.
Nimble learning - Achieving learning through experimentation when tackling new problems.
Collaboration - Building trusted relationships and turning conflicts into opportunities to collaborate.
Self-development - Is curious and is actively seeking new ways to grow and learn.

Core Competencies:
Ensures Accountability Holds self and others accountable to meet commitments.
Execution Focus Consistently achieving results even under tough circumstances.
Strategic Mindset Seeing ahead to future possibilities and translating them into breakthrough strategies.

Functional competencies:
Persuades - Using compelling arguments that convey a clear understanding of the unique needs of different audiences to gain the support and commitment of others.
Situational adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations.
Trusted Advisor - The person the client/ customer/ peer turns to when an issue arises, often in times of great urgency: a crisis, a change, a triumph, or a defeat.

We are a dynamic and rapidly growing software company with a strong sense of dedication to our customers. We work hard but try not to take ourselves too seriously. This is a very collaborative and inclusive work environment where individuals strong in aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented individuals in the business. We provide competitive compensation, generous benefits, and a professional, yet relaxed atmosphere.
ServiceNow is an equal opportunity employer, committed to building a diverse and inclusive company where employees feel that they belong. This means that individuals seeking employment at ServiceNow are considered without regard to race, color, religion or belief, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, or any other characteristic protected by law. If you are an individual with a disability that is likely to affect you during any part of the application process, you may contact us at [talent.acquisition@servicenow.com] so that we can consider whether we can make any adjustments to the process.