PROJECTS ADMINISTRATOR-Customer Experience-CDA 2024

JOB ANNOUNCEMENT

Project Administrator - Customer Experience

Chicago Department of Aviation

Bureau of Customer Experience

Number of Positions: 2

(Additional vacancies possible pending budget approval)

Starting Salary: $86,520.00

Under the direction of the Deputy Commissioner, the Assistant Commissioner, and the Director, oversee Customer Service for O'Hare and Midway Airport.

ESSENTIAL DUTIES

• Communicate with concessionaires on day-to-day operations and future planning

• Work with Assistant Commissioners, Managing Deputy Commissioner, and other concessions staff on strategizing and implementing division goals

• Communicate and coordinate with airlines and other airport stakeholders on concessions operations

• Interact and coordinate with other CDA workgroups and contractors to facilitate day-to-day airport operations and future planning

• Manages external communications for CDA, planning and overseeing marketing initiatives and gathering data, and providing analysis for marketing purposes. Maintains and updates marketing kit; reviews and analyzes data from airlines; and executes outreach events

• Manages CDA's environmental management and sustainability programs to ensure compliance with applicable regulations; spearheads research and development with outside agencies and/or universities for renewal energy opportunities.

• Manages projects relating to CDA's Concession Program including food and beverage, specialty retail, duty-free and service categories common to the airline industry. Executes plans for ongoing concessions redevelopment.

• Manages noise mitigation projects for areas surrounding O'Hare and Midway International Airports. Monitors work of consultants providing services for the residential sound insulation program, school sound insulation program

Additional duties may be required for this position.

Location: Chicago Department of Aviation `

ORD-10510 W. Zemke Road and MDW-5700 S. Cicero Ave

Shift: M onday - Friday

Hours: 9:00 AM - 5:00 PM

"This is not a remote position."

NOTE: Must be flexible to early and/or late meetings and occasional weekends.

NOTE: This is a 24/7 on-call operation, based on operational needs.

NOTE: The candidates selected for hire must pass an airport background check and a Security Threat Assessment.

NOTE: This position requires a valid driver's license at the time of hire.

THIS POSITION IS EXEMPT FROM THE CAREER SERVICE

Qualifications

MINIMUM QUALIFICATIONS :

Graduation from an accredited college or university with a Bachelor's Degree in Business or Public Administration or a field of study directly related to the responsibilities of the position, plus five years of project management work experience, or an equivalent combination of education, training and experience.

SELECTION REQUIREMENTS :

This position requires an applicant to successfully complete an interview. The interviewed candidate(s) possessing the qualifications best suited to fulfill the responsibilities of the position, based on the interview and assessment, will be selected.

APPLICATION EVALUATION: Initial evaluation will be based on information provided on the application and the documents submitted. Department of Human Resource staff will review applications after the final posting date. Staff will follow any and all required Employment/Hiring Plan provisions, federal, state, and local laws, and Collective Bargaining Agreements when applicable. Staff will apply hiring preferences as required by the municipal code. Placement on an eligibility list is not an offer or guarantee of an interview or employment with the City of Chicago.

COMMITMENT TO DIVERSITY: To further our commitment to hiring applicants with diverse experience the City of Chicago has adopted the following ordinances 2-74-020 and 2-74-075. The ordinances provide a preference to applicants who meet minimum qualifications and who are veterans of the Armed Forces, and/or residents of Socio-Economically Disadvantaged Areas (SEDA) and/or Chicago Public School (CPS) high school graduates to be referred to departments for consideration. These hiring preferences do not apply to bidders, as Collective Bargaining Agreements define the hiring process for bidders. For positions covered by a collective bargaining agreement, bidders will be considered before external candidates. To learn more about our hiring practices click here.

ALL REFERENCES TO POLITICAL SPONSORSHIP OR RECOMMENDATION MUST BE OMITTED FROM ALL APPLICATION MATERIALS SUBMITTED FOR CITY EMPLOYMENT.

The City of Chicago is an Equal Employment Opportunity and Military Friendly Employer.

City of Chicago

Brandon Johnson, Mayor

Applications for this position will be accepted until 11:59pm CDT on 10 /03 /2024