PS_Project Manager - Jorden 722

Innova Solutions is hiring a Project Manager with Genesys Cloud experience for a 100% remote role - US Based!.

Position: Full-time, contract
Duration: 8-12+ months with extensions
Location: 100% Remote - Must be based in the US - CST/EST is ideal!

****MUST have Extensive Project Management experience.
****MUST have Genesys Cloud Project experience
****Open for W2 OR 1099.

As a Project Manager, you'll be working within our Professional Services customer-facing project management team to manage enterprise-wide Contact Center solutions for customers from many verticals. The custom IVR and voice solutions are critical to our customers so our focus is to consult with both quality and a sense of urgency in mind.
• Planning and executing of complex Genesys Cloud Call Center technology project lifecycle implementations.
• Providing project managerial leadership and governance for moderate to large, complex projects involving multiple technologies or representing a significant revenue risk. Using technical understanding to ensure engineering milestones are achievable and aligned to solution end state.
• Interfacing with Management, PMO program stakeholders, and customer representatives.
• Tracking and presenting dashboard project metrics to management.
• Facilitating the definition and documentation of project requirements, scope, and deliverables.
• Developing and maintaining project plans, action logs, risk and issue logs in Smartsheets
• Being accountable for delivering projects on time, within budget, and with high quality.
• Handling resource forecasting and tracking.
• Applying subject matter expertise on Genesys Cloud contact center technologies required to design and deliver custom solutions. Ensuring all flow down requirements are managed to overall project scope, including TPVs and internal suppliers.
• Handling the most complex problems and developing resolutions independently.
• Leading cross-functional, high performance, virtual teams.
• Actively managing customer expectations.
• Escalating issues that require executive attention.

Need to have:
• Bachelors degree or four or more years of work experience.
• Four or more years of relevant work experience.
• Active PMP certification.
• Project management experience in the Genesys Cloud Contact Center Services area.
• Genesys, Avaya, and IVR technologies experience (CPE).
• Microsoft Office Experience (Project, Word, Excel, and Visio).

Ideally have :
• A degree.
• Eight or more years of project management experience in the Contact Center Services area.
• Five or more years of Genesys, Avaya, and IVR technologies experience (CPE).
• Strong program and project governance skills.
• Agile and Waterfall project methodologies experience.
• Enhanced telecommunications knowledge.
• Expert level vendor management skills, including contract agreements, negotiations, service level agreements, and performance measurements.
• Expert level client relationship management skills.
• Experience coordinating management of technical, security, and network architecture frameworks.
• Capability to effectively communicate with all project stakeholders.
• Ability to perform with a strong sense of urgency.
• Demonstrated excellent written and verbal communication skills
• Genesys technology certification.
• Experience with Clarity and Smartsheets.

PAY RANGE AND BENEFITS:
Pay Range*: $65-75/hr W2.
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Website: https://www.innovasolutions.com/

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr@innovasolutions.com or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.
The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.