Public Safety Telecommunicator Supervisor
Wilmington, North Carolina
Employer: University of North Carolina Wilmington
Industry: University Police - 35340
Salary: $49676 - $62535 per year
Job type: Full-Time, Part-Time
Posting Details
Posting Details
Benefits of Working at UNCW
Want to become a soaring UNCW Seahawk and work at one of the best universities on the East Coast? Want to put your toes in the sand after a day of work? The University of North Carolina Wilmington offers a wonderfully vibrant university community along with a beautiful location just miles from the beach.
Employees of UNCW are provided a comprehensive benefits package as well as other programs, resources, policies, and practices that help to support a work/life balance. Our programs have been designed to provide a variety of choices to best fit your needs and the needs of your family. Full time employees are eligible for dental, vision and health insurance plans. Health insurance benefit plans eligibility begins on the first of the month following date of hire. Retirement plan contributions begin on the eligibility date following election and include employer contributions for either a defined contribution or a defined benefit plan. Optional disability plans are also available.
Full time employees are also eligible for the tuition waiver program which covers the cost of tuition and fees for up to three (3) undergraduate or graduate courses per academic year at UNCW or any other university within the UNC System. In addition, UNCW covers the cost of tuition and fees for one UNCW course each summer session.
As a full time employee, UNCW also offers a free membership to the Campus Recreation Center, free vaccine and booster shots offered on campus, meditation and yoga sessions, voluntary supplemental insurance coverages, pretax flexible spending accounts, 12 paid holidays, 24 hours of paid community service leave time, paid vacation and sick leave accrual and family medical leave after 12 months of continuous service.
We also offer an abundance of training and development programs through our Dare to Learn Academy ,and the employee assistance program , many of which are offered free of charge.
Recruitment Range $49,676 - $62,535 Vacancy Number S02516 Position Title Public Safety Telecommunicator Supervisor-Metropolitan Rates Working Title Public Safety Telecommunicator Supervisor Competency Level Journey Home Department University Police - 35340 Primary Purpose of Organizational Unit
The primary objective of the UNCW Police Department is to provide a safe and secure environment within which students, faculty, and staff can live, learn, and work. The department is comprised of three divisions - Support Services, Investigations, and Operations. The officers who staff these divisions are duly sworn, certified, armed, and empowered with the same authority as other local law enforcement officers in the State of North Carolina as regulated by the North Carolina Department of Justice. Telecommunicators, program managers and command-level personnel provide administrative support for the various divisions. The department also employs full-time and part-time security guards who assist community members by performing building patrols, area patrols, escorts, and access to other departmental services.
College Business Affairs - 35000 College College/School Information University Information
The University of North Carolina Wilmington, the state’s coastal university, is dedicated to the integration of teaching, mentoring, research and service. Widely acknowledged for its world-class faculty and staff and continuously recognized at a national level for scholarly excellence and affordability, UNCW offers a powerful academic experience that stimulates creative inquiry and critical thinking and a community rich in diversity, inclusion and global perspectives.
A public institution with nearly 18,000 students, UNCW offers a full range of baccalaureate- and graduate-level programs, as well as doctoral degrees in educational leadership, marine biology, nursing practice and psychology; and many distance learning options, including clinical research, an accelerated RN-to- BSN program, an Executive M.B.A. program structured for working professionals, and the nation’s only bachelor’s degree program focused on coastal engineering.
The university’s efforts to advance research and scholarly activities have earned UNCW the elevated designation of “Doctoral Universities: High Research Activity” institution (R2 University) by the Carnegie Classification of Institutions of Higher Education.
UNCW has been part of the University of North Carolina System since 1969.
Location of Workplace Main UNCW Campus Brief Summary of Work for this Position
The Public Safety Telecommunicator Supervisor manages the activities of the Emergency Communications Center ( ECC ), including the supervision of Public Safety Telecommunicators. Supervision of the work in the ECC involves:
This position participates in the planning and evaluation of the Center’s operations, coordinates activities with other departments, divisions, and external agencies; assists in the development of policies and procedures affecting operations of the Emergency Communications Center, and provides for direct supervision, including performance reviews and general disciplinary actions of assigned Public Safety Telecommunicator Operators. As a working supervisor, this employee will also be responsible for performing all of the duties of a Public Safety Telecommunicator on an as needed basis. Positions provide supervision and oversight to the ECC . This is advanced work of considerable difficulty in supervising and directing Telecommunicators in the day-to-day operations of the Emergency Communications Center. The Emergency Communications Center ( ECC ) is a complex fast-paced environment that requires exceptional multi-tasking skills. This position will be required to be apart of a shared on-call rotation for support of the communications center.
Minimum Education and Experience Requirements
High School diploma and three years of experience in emergency communications including one year of administrative and/or lead supervisory experience. Additional Education and Experience will be necessary for progressive steps (Journey and Advanced). Requires certification as a Division of Criminal Information computer operator. May require Basic Telecommunicator Certification in accordance with the provisions of the North Carolina Criminal Justice Training and Standards Commission or the ability to achieve certification within one year of employment. All degrees must be received from appropriately accredited institutions.
Preferred education, professional skills and experience
Required Certifications or licensure
PLEASE NOTE : This posting will close at 11:59PM (Eastern time) on the posted closing date. To receive full consideration, please be sure you have fully completed the entire application, including the ‘Work History’ section before you apply for this position. Applications must be submitted through the online application system to be considered.
This position is being recruited at the Journey level. If no applicants apply who meet the required competency, training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
EEO Statement
At the University of North Carolina at Wilmington ( UNCW ), our culture reflects our values of inclusion, diversity, globalization, ethics and integrity and innovation and we are committed to providing equality of educational and employment opportunity for all persons without regard to race, sex (such as gender, gender identity, marital status, childbirth, and pregnancy), age, color, national origin (including ethnicity), religion, disability, sexual orientation, political affiliation, veteran status, military service member status, genetic information, or relationship to other university constituents - except where sex, age, or ability represent bona fide educational or occupational qualifications or where marital status is a statutorily established eligibility criterion for State funded employee benefit programs. UNCW believes that embracing the unique contributions of our faculty, staff and students is critical to our success and paramount in being recognized for our global mindset.
Eligibility for Employment
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. UNC Wilmington participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
External Link to Posting https://jobs.uncw.edu/postings/33654
Applicant Documents
Required DocumentsCover Letter Resume Writing Sample Optional Documents
Posting Specific Questions
Required fields are indicated with an asterisk (*).
* Describe your experience working as a telecommunicator.
(Open Ended Question)
* Do you have two years of supervisory experience that includes hiring, training, development, performance management, discipline, employee relations, etc.? * How many years of personnel supervisor experience do you have? Do you have any previous supervising or leadership experience? If so, please explain.
(Open Ended Question)
* How did you learn of this opportunity with UNCW? (2024) If you selected "Other" to the question above, please explain how you found out about this opportunity. Enter N/A if not applicable.
(Open Ended Question)
Posting Details
Benefits of Working at UNCW
Want to become a soaring UNCW Seahawk and work at one of the best universities on the East Coast? Want to put your toes in the sand after a day of work? The University of North Carolina Wilmington offers a wonderfully vibrant university community along with a beautiful location just miles from the beach.
Employees of UNCW are provided a comprehensive benefits package as well as other programs, resources, policies, and practices that help to support a work/life balance. Our programs have been designed to provide a variety of choices to best fit your needs and the needs of your family. Full time employees are eligible for dental, vision and health insurance plans. Health insurance benefit plans eligibility begins on the first of the month following date of hire. Retirement plan contributions begin on the eligibility date following election and include employer contributions for either a defined contribution or a defined benefit plan. Optional disability plans are also available.
Full time employees are also eligible for the tuition waiver program which covers the cost of tuition and fees for up to three (3) undergraduate or graduate courses per academic year at UNCW or any other university within the UNC System. In addition, UNCW covers the cost of tuition and fees for one UNCW course each summer session.
As a full time employee, UNCW also offers a free membership to the Campus Recreation Center, free vaccine and booster shots offered on campus, meditation and yoga sessions, voluntary supplemental insurance coverages, pretax flexible spending accounts, 12 paid holidays, 24 hours of paid community service leave time, paid vacation and sick leave accrual and family medical leave after 12 months of continuous service.
We also offer an abundance of training and development programs through our Dare to Learn Academy ,and the employee assistance program , many of which are offered free of charge.
Recruitment Range $49,676 - $62,535 Vacancy Number S02516 Position Title Public Safety Telecommunicator Supervisor-Metropolitan Rates Working Title Public Safety Telecommunicator Supervisor Competency Level Journey Home Department University Police - 35340 Primary Purpose of Organizational Unit
The primary objective of the UNCW Police Department is to provide a safe and secure environment within which students, faculty, and staff can live, learn, and work. The department is comprised of three divisions - Support Services, Investigations, and Operations. The officers who staff these divisions are duly sworn, certified, armed, and empowered with the same authority as other local law enforcement officers in the State of North Carolina as regulated by the North Carolina Department of Justice. Telecommunicators, program managers and command-level personnel provide administrative support for the various divisions. The department also employs full-time and part-time security guards who assist community members by performing building patrols, area patrols, escorts, and access to other departmental services.
College Business Affairs - 35000 College College/School Information University Information
The University of North Carolina Wilmington, the state’s coastal university, is dedicated to the integration of teaching, mentoring, research and service. Widely acknowledged for its world-class faculty and staff and continuously recognized at a national level for scholarly excellence and affordability, UNCW offers a powerful academic experience that stimulates creative inquiry and critical thinking and a community rich in diversity, inclusion and global perspectives.
A public institution with nearly 18,000 students, UNCW offers a full range of baccalaureate- and graduate-level programs, as well as doctoral degrees in educational leadership, marine biology, nursing practice and psychology; and many distance learning options, including clinical research, an accelerated RN-to- BSN program, an Executive M.B.A. program structured for working professionals, and the nation’s only bachelor’s degree program focused on coastal engineering.
The university’s efforts to advance research and scholarly activities have earned UNCW the elevated designation of “Doctoral Universities: High Research Activity” institution (R2 University) by the Carnegie Classification of Institutions of Higher Education.
UNCW has been part of the University of North Carolina System since 1969.
Location of Workplace Main UNCW Campus Brief Summary of Work for this Position
The Public Safety Telecommunicator Supervisor manages the activities of the Emergency Communications Center ( ECC ), including the supervision of Public Safety Telecommunicators. Supervision of the work in the ECC involves:
- Receiving emergent, non-emergent, and administrative calls; obtaining and relaying information
- Monitoring alarms, prioritizing calls/alarms and coordinating response procedures
- Dispatching appropriate public safety personnel, maintaining public safety communication logs and database
- Initiating emergency notification processes and systems, and the use of law enforcement and organizational systems and databases to aid public safety response efforts.
This position participates in the planning and evaluation of the Center’s operations, coordinates activities with other departments, divisions, and external agencies; assists in the development of policies and procedures affecting operations of the Emergency Communications Center, and provides for direct supervision, including performance reviews and general disciplinary actions of assigned Public Safety Telecommunicator Operators. As a working supervisor, this employee will also be responsible for performing all of the duties of a Public Safety Telecommunicator on an as needed basis. Positions provide supervision and oversight to the ECC . This is advanced work of considerable difficulty in supervising and directing Telecommunicators in the day-to-day operations of the Emergency Communications Center. The Emergency Communications Center ( ECC ) is a complex fast-paced environment that requires exceptional multi-tasking skills. This position will be required to be apart of a shared on-call rotation for support of the communications center.
Minimum Education and Experience Requirements
High School diploma and three years of experience in emergency communications including one year of administrative and/or lead supervisory experience. Additional Education and Experience will be necessary for progressive steps (Journey and Advanced). Requires certification as a Division of Criminal Information computer operator. May require Basic Telecommunicator Certification in accordance with the provisions of the North Carolina Criminal Justice Training and Standards Commission or the ability to achieve certification within one year of employment. All degrees must be received from appropriately accredited institutions.
Preferred education, professional skills and experience
- Knowledge of supervisory principles, methods, and practices
- Knowledge of techniques of public safety dispatch and organization
Required Certifications or licensure
- Certification as a DCI module 1-3 operator or ability to be certified
- Telecommunication Supervisor certificate or ability to attain within department time lines
- Serves as agency TAC
PLEASE NOTE : This posting will close at 11:59PM (Eastern time) on the posted closing date. To receive full consideration, please be sure you have fully completed the entire application, including the ‘Work History’ section before you apply for this position. Applications must be submitted through the online application system to be considered.
This position is being recruited at the Journey level. If no applicants apply who meet the required competency, training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
EEO Statement
At the University of North Carolina at Wilmington ( UNCW ), our culture reflects our values of inclusion, diversity, globalization, ethics and integrity and innovation and we are committed to providing equality of educational and employment opportunity for all persons without regard to race, sex (such as gender, gender identity, marital status, childbirth, and pregnancy), age, color, national origin (including ethnicity), religion, disability, sexual orientation, political affiliation, veteran status, military service member status, genetic information, or relationship to other university constituents - except where sex, age, or ability represent bona fide educational or occupational qualifications or where marital status is a statutorily established eligibility criterion for State funded employee benefit programs. UNCW believes that embracing the unique contributions of our faculty, staff and students is critical to our success and paramount in being recognized for our global mindset.
Eligibility for Employment
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. UNC Wilmington participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
External Link to Posting https://jobs.uncw.edu/postings/33654
Applicant Documents
Required Documents
Posting Specific Questions
Required fields are indicated with an asterisk (*).
(Open Ended Question)
- Yes
- No
- 0
- 1-3
- 3-5
- 5-10
- 10+
(Open Ended Question)
- UNCW Website
- UNCW LinkedIn Page
- UNCW X Account (formerly Twitter)
- UNCW Employee Referral
- UNCW Instagram Account (UNCW_jobs)
- UNCW Job Alert
- Chronical of Higher Education
- Diverse Issues in Higher Education
- Glassdoor
- Higher Ed Jobs
- Hispanic Outlook
- Indeed
- Inside Higher Ed
- North Carolina Job Network
- Women in Higher Education
- Craigslist
- Career Events/Job Fairs
- Billboards/Marquee
- Other
(Open Ended Question)
Created: 2024-09-26
Reference: 33660
Country: United States
State: North Carolina
City: Wilmington
ZIP: 28409