QA Manager, Global E-Commerce

Responsibilities

Responsibilities*
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imagination thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading internet companies. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. Our quality assurance engineering team is responsible for keeping an e-commerce ecosystem stable, secure, and intuitive for our users. We are looking for passionate and talented people to join us as we drive the future of e-commerce here at TikTok.

What You'll Do:
- Build the Global E-commerce QA System and US QA Team: Lead the creation and development of a comprehensive quality assurance system for global E-commerce, and establish the QA team in the US, including Quality Assurance Engineers (QA Engineer) and Software Development Engineers in Test (SDET).
- Hands-On Involvement: Have a deep understanding of business logic and system architecture. Actively participate in test execution for various projects, mastering testing processes, testing techniques, and tools. Provide guidance to new team members for a quick ramp-up.
- Project Delivery and Management: Oversee quality management throughout the project lifecycle. Develop and implement test plans and strategies, identify and mitigate risks, standardize project processes, and manage and review defects.
- Team Building: Recruit team members, set team goals, and coach team members. Document and share best practices and methodologies.
- Quality System Construction: Identify critical quality risks and efficiency bottlenecks. Research and implement effective solutions to enhance system quality.
- Stakeholder Collaboration: Establish efficient and trusting relationships with stakeholders to ensure smooth cooperation.

Qualifications

Minimum Qualifications:
- Bachelor's degree or higher in Computer Science or a related field from an accredited and reputable institution.
- 2+ years of experience managing a QA team.
- Proven expertise in project quality management, with a strong background in testing technology and sound technical judgment.
- Demonstrated success in team coaching and developing effective methodologies.

Preferred Qualifications:
- Extensive experience in e-commerce or tech industry.
- Highly self-motivated with a quick learning ability.
- Exceptional skills in collaborating and communicating with multinational and cross-functional teams.
- Strong ability to manage concurrent tasks and deliver efficient work output.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2