Description: Job Summary:

In addition to the responsibilities listed below, this position is also responsible for assisting with the evaluation of dental health quality assurance measures related to oral health evaluation by attending internal dental committees; maintaining working relationships between clinical functions, administration, and members to provide technical insight into dental activities, such as coding (e.g. Systematized Nomenclature of Dental Terminology (SNODENT)); monitoring dental quality assurance programs related to topical fluoride, sealants, service types (e.g. ambulatory, continuity of care, follow-up), and diabetes care; supporting caries risk assessment in adult and pediatric populations; and preparing materials for dental quality assurance programs for hand hygiene, personal protective equipment, respiratory hygiene (e.g. cough etiquette), sharps safety, safe injection practices, sterilization and disinfection of patient-care items and dental unit water quality.

Essential Responsibilities:

• Pursues effective relationships with others by sharing resources, information, and knowledge with coworkers and members. Listens to, addresses, and seeks performance feedback. Pursues self-development; acknowledges strengths and weaknesses based on career goals and takes appropriate development action to leverage / improve them. Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work. Assesses and responds to the needs of others to support a business outcome.


• Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; follows procedures and policies, and applies data and resources to support projects or initiatives with limited guidance and/or sponsorship. Collaborates with others to solve business problems; escalates issues or risks as appropriate; communicates progress and information. Supports the completion of priorities, deadlines, and expectations. Identifies and speaks up for ways to address improvement opportunities.


• Develops expertise for clinical quality improvement processes and regulations within assigned area by: learning and developing knowledge of current internal policies and relevant external regulations; supporting committees, projects to provide guidance on the enforcement, development of policies or procedures of regulations and auditing processes as directed; supporting collaborative, results oriented partnerships with practitioners across clinical and administrative roles to ensure compliance with regulations and improve patient safety, reporting accuracy, and health outcomes; and preparing materials for educational programs to raise awareness for regulation requirement, internal concerns, and system/database usage.


• Supports the quality review process for quality of care complaints and reviews, with guidance from senior team members by: preparing materials and reports for grievance meetings, cases, reviews, referrals, or other mechanisms as requested; preparing documentation, records, and information as directed; and monitoring cases, quality care incidents, and near misses according to established protocols as requested.


• Assists with infection prevention and control programs to improve employee and patient safety with guidance from senior team members by: assisting with epidemiological research as a part of prevention, surveillance, and outbreak management as requested; and adhering to outbreak protocols and assisting in all outbreak containment efforts within the area of focus.


• Supports oversight and risk management efforts by: assisting with the development of corrective action plan for areas of improvement identified through utilization review, clinical records audit, claim denials, patient satisfaction surveys, and auditing surveys as directed; conducting root cause analysis, failure mode and effect analysis, and other assessments in response to near misses and good catches in order to identify areas of improvement as requested; assisting with the utilization of health outcome analysis to continuously monitor oversight effectiveness; and assisting with escalating high and risk issues and trends to appropriate entity for resolutions.


• Assists with patient safety and satisfaction programs and initiatives by: reporting safety hazards, accidents, incidents, threats, and significant events promptly; and assisting in the delivery of patient outcomes to improve or implement safer patient practices and services and seamless transition of care.


• Assists in the development of new clinical quality improvement programs by: facilitating meetings with practitioners, teams, and departments to gather information for the development of guidelines, metrics, and operational definitions of quality improvement through qualitative and quantitative program evaluation and peer/department review groups; developing an understanding of a variety of health concepts, regulatory requirements, and change management principles to develop programs which optimize clinical quality, safety, or health outcomes; and supporting the integration of continuous learning orientation into programs to assist with oversight, development, and improvement initiatives.


• Assists in the collection and entry of data into systems, procedures, and forms to improve data management programs and utilizes data from internal and external sources to monitor and evaluate quality improvement initiatives by: conducting descriptive statistical analysis for routine quality improvement evaluations; gathering data from databases, vital statistics, hospital patient discharge data, claims, and other relevant health sources; and supporting the preparation of reports (e.g., infection control research, utilization reviews, population health needs analysis, patient satisfaction) into specified formats.


• Assists in regulatory audits and surveys by: assisting with onsite visits and evaluations as directed; preparing requested audit documentation, information, reports, and tools throughout the auditing process, as requested; and communicating to the supervisor on the status of survey completion and any follow-up actions as required for auditing surveys.


• Assists in the evaluation of the cost effectiveness, practicality, appropriateness, and equal application of care to diverse patients by: preparing forms and materials to be reviewed by the supervisor for case reviews; gathering information to support the development of the standard operating procedures for treatment for specific medical codes as requested to ensure equal and timely access to care; gathering information related to current patient treatment plans to ensure patient needs are met in a timely manner; supporting evaluations of population health needs, such as community health concerns, access to transportation, knowledge of rights, reducing no shows, and others; and preparing reports of previous patient cases to identify areas of improvement for length of stay, type of treatment, time of treatment, and barriers to treatment (e.g., language barriers and mobility accessibility) as requested.

Minimum Qualifications:

• Minimum one (1) year of experience with databases and spreadsheets.


• Associates degree in Business Administration, Health Care Administration, Nursing, Public Health, or related field AND Minimum one (1) year of health care experience or a directly related field OR Minimum two (2) years of experience in health care or a directly related field.

Additional Requirements:

• Knowledge, Skills, and Abilities (KSAs): N/A

Preferred Qualifications:

• Six (6) months of experience in dental health.

Primary Location: Oregon,Portland,Kaiser Permanente Building
Scheduled Weekly Hours: 40
Shift: Day
Workdays: Mon, Tue, Wed, Thu, Fri
Working Hours Start: 08:00 AM
Working Hours End: 04:30 PM
Job Schedule: Full-time
Job Type: Standard
Worker Location: Remote
Employee Status: Regular
Employee Group/Union Affiliation: NUE-NW-01|NUE|Non Union Employee
Job Level: Individual Contributor
Specialty: Quality & Safety Oversight
Department: Kaiser Permanente Building - Hosp Adm-Risk Mgmt&Pat Safety - 1008
Pay Range: $67600 - $87450 / year The ranges posted above reflect the location in the job posting. The salary range may vary if you reside in a different location or state than the location posted.
Travel: Yes, 5 % of the Time
Remote: Work location is the remote workplace (from home) within KP authorized states. Worker location must align with Kaiser Permanente's Authorized States policy. At Kaiser Permanente, equity, inclusion and diversity are inextricably linked to our mission, and we aim to make it a part of everything we do. We know that having a diverse and inclusive workforce makes Kaiser Permanente a better place to receive health care, a more supportive partner in our communities we serve, and a more fulfilling place to work. Working at Kaiser Permanente means that you agree to and abide by our commitment to equity and our expectation that we all work together to create an inclusive work environment focused on a sense of belonging and wellbeing.

Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Submit Interest

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