Quality Assurance Administrator (Program Administrator 2)
Columbus, Ohio
Employer: Ohio Department of Aging
Industry: Classified
Salary: Competitive
Job type: Full-Time
Quality Assurance Administrator
Service Monitoring & Enforcement Department
Consumer Services Division
Hourly Rate: $30.96
What You'll Do:
In this position as the Quality Assurance A d ministrator you will grade calls and investigations for the call center, track trends, and provide feedback to investigators and the management team.
Report in location: 180 E. Broad St., Columbus, Ohio 43215, Franklin County.
Our organization currently follows a hybrid work structure where employees can work remotely or from the office as needed and based on operational need. This is subject to change with limited notice. A teleworking agreement must be approved by management
At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website ! Our benefits package includes:
Qualifications
4 yrs. trg. or 4 yrs. exp. in business administration management science or public administration.
-Or completion of undergraduate core program in business administration, management science or public administration; 2 yrs. trg. or 2 yrs. exp. in supervisory, administrative &/or managerial position.
-Or completion of undergraduate core program in academic field commensurate with program area to be assigned per approved Position Description on file; 2 yrs. trg. or 2 yrs. exp. in supervisory, administrative &/or managerial position or staff position involving planning, research &/or policy/procedure development.
-Or 1 yr. exp. as Program Administrator 1, 63122.
-Or equivalent of Minimum Class Qualifications For Employment noted above
Job Skills: Program Management
Technical Skills: Utilities, Customer Service, Customer Research
Professional Skills: Analyzation, Attention to Detail, Coaching, Conflict Management, Interpreting Data
Service Monitoring & Enforcement Department
Consumer Services Division
Hourly Rate: $30.96
What You'll Do:
In this position as the Quality Assurance A d ministrator you will grade calls and investigations for the call center, track trends, and provide feedback to investigators and the management team.
Report in location: 180 E. Broad St., Columbus, Ohio 43215, Franklin County.
Our organization currently follows a hybrid work structure where employees can work remotely or from the office as needed and based on operational need. This is subject to change with limited notice. A teleworking agreement must be approved by management
At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website ! Our benefits package includes:
- Medical Coverage
- Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
- Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
- Childbirth, Adoption, and Foster Care leave
- Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
- Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )
Qualifications
4 yrs. trg. or 4 yrs. exp. in business administration management science or public administration.
-Or completion of undergraduate core program in business administration, management science or public administration; 2 yrs. trg. or 2 yrs. exp. in supervisory, administrative &/or managerial position.
-Or completion of undergraduate core program in academic field commensurate with program area to be assigned per approved Position Description on file; 2 yrs. trg. or 2 yrs. exp. in supervisory, administrative &/or managerial position or staff position involving planning, research &/or policy/procedure development.
-Or 1 yr. exp. as Program Administrator 1, 63122.
-Or equivalent of Minimum Class Qualifications For Employment noted above
Job Skills: Program Management
Technical Skills: Utilities, Customer Service, Customer Research
Professional Skills: Analyzation, Attention to Detail, Coaching, Conflict Management, Interpreting Data
Created: 2024-08-30
Reference: 240008TL
Country: United States
State: Ohio
City: Columbus
ZIP: 43026