Quality Assurance Agent

Job Description

Earn $18 - $20 / hour working in office at our Goodlettsville, TN location!

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401K program with Company match
• Educational Assistance Program
• Prescription Drug Discounts
• Employee discounts and more!

Summary

The Quality Assurance Agent is responsible for guaranteeing the quality and accuracy of services provided by our employees while conducting in-store execution plans. The day-to-day activity requires careful inspections and the enforcement of quality standards. Other essential duties and responsibilities in quality assurance include making outbound calls to employees, verbally coaching and correcting quality issues, and verification of data reported against project directives.

Essential Duties

• Perform visual inspections of photo images captured and uploaded to project-specific Work Orders
• Record quality issues to decrease the occurrence of incorrect data reporting
• Make outbound calls direct to merchandising reps for coaching and issue resolution
• Other tasks and duties that may arise to meet Driveline's business needs
• Document and report product and service quality levels
• Provide consistent feedback for continuous quality improvement
• Communicate with other team members to solve problems
• Follow up with the appropriate channels when mistakes are found
• Train other quality assurance agents on review processes

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strong written and verbal communication
• Ability to work as a team member to provide excellent client and customer satisfaction
• Ability to accept change with flexibility

Education and Experience Requirements

• High School Diploma or equivalent required
• Some call center or customer service experience preferred, but not required

*Waiting period and eligibility criteria apply for benefit programs.*

Apply

• Employee Type:
  
  Full Time
• Location:
  
  Goodlettsville, TN
• Pay Rate:
  
  $18 - $20 / hour
• Date Posted:
  
  09/18/2024
• Job ID:
  
  1705176

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