Quality Assurance (QA) Manager

What We Do:

OhioMHAS operates regional psychiatric hospitals in six locations across the state that operate 365/24/7. Our specialized facilities provide short-term, intensive treatment to patients in both inpatient and community-supported environments. We also deliver comprehensive care to patients committed through the criminal justice system.

Position Location:

Northcoast Behavioral Healthcare

1756 Sagamore Road

Northfield, Ohio 44067

Salary Information:

$30.96 - $44.11

Work Hours:

8:00 am - 4:30 pm M-F (Flex as needed to meet operational needs)

To learn more about our agency, please visit our website at www.mha.ohio.gov

What You'll Do:

Acts for Director of Performance Improvement (PI) in managing the PI department (e.g. independently answers complex &/or confidential correspondence; conducts staff meetings to discuss rules & operating procedures relating to PI Director's office; responds to programmatic issues); supervise assigned office staff to support overall operations & compliance efforts of the department; serves as liaison with internal & external stakeholders (e.g., NBH Administration, Central Office, The Joint Commission (TJC), Centers for Medicare & Medicaid Services (CMS)); facilitates the maintenance, review & updating of PI department policies on a continuous basis; completes departmental reports as assigned, prepares important documents, correspondence; assists in implementation of special projects & training initiatives of a varied nature; assist PI Director in developing long range goals & plans on behalf of the department, examine current QA/PI plans & policies; makes recommendations for changes; propose solutions; make sure that implementation has occurred to assure compliance with accrediting / certifying agencies (e.g. TJC & CMS); provide leadership & coordination of training & tracers for TJC & CMS accreditation & compliance: plans, directs & interprets tracers; interprets collected tracer data & translates to actionable recommendations to the PI Director & when approved disseminates the recommendations to NBH leadership & staff; conducts training on compliance related issues & updates as needed to ensure NBH leadership & staff remain cognizant of expectations from accreditation agencies; works closely with all disciplines to ensure knowledge of accreditation standards in order to continue to maintain compliance & accreditation; provides back-up coverage for PI Director; assists with annual Failure Mode & Effects Analysis (FMEA).

Manage incident review process: ensure incident reports are completed; review incident reports; follow-up on incident reports as needed; notification of major incidents; close out incident reports when final review is completed; responsible for collecting, analyzing & reporting data to leadership & staff; collects data through on unit observations & chart reviews; enters data into Excel &/or other databases; analyzes data providing reports & visual descriptions of data analyses; researches & analyzes existing operations, systems & procedures to determine where necessary performance improvements are desired or needed; monitors submission of major incident reports & submission to Disability Rights Ohio (DRO); schedules internal reviews & Root Cause Analysis (RCA); assist in completing collection of statement for reviews.

Prepares comprehensive written reports summarizing findings & recommendations to increase agency efficiency & effectiveness; follows-up on action plans for National Risk Index (NRI) improvement; annual FMEA projects; responsible for understanding of content & nature of system databases to create consistent, useful information upon which to measure performance; performs other PI/QA duties as needed to ensure compliance of standards &/or to keep abreast current trends & changes; trains staff on how to construct & interpret statistical control charts & other performance indicators; assist with PI duties in NBH's Community Support Network (CSN) as needed; actively participates on committees; attends meetings, seminars, training sessions related to PI/QA activities; completes & submits documentation of activities as required; utilize OhioMHAS approved office productivity software, approved intranet & Internet resources & information systems in an appropriate work related manner as specified in the NBH Personal Computer Usage Guidelines for Employees.

Participates in TJC & CMS audits/surveys as needed or assigned; adheres to policies regarding confidentiality of client information; access computer to review policy & procedure manual; follows established safety practices & procedures.

What's in it for you:

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees. For a list of all the State of Ohio Benefits, visit our Total Rewards website ! Our benefits package includes:

Medical Coverage

• Quality, affordable, and competitive medical benefits are offered through the available Ohio Med plans.

Dental, Vision and Basic Life Insurance

• Dental, vision, and basic life insurance premiums are free after completed eligibility period . Length of eligibility period is dependent on union representation.

Time Away From Work and Work/Life Balance

• Paid time off, including vacation, personal, and sick leave
• 11 paid holidays per year
• Childbirth/Adoption leave

Employee Development Funds

• The State of Ohio offers a variety of educational and professional development funding that varies based on whether you are a union-exempt employee or a union-represented employee.

Ohio Public Employees Retirement System

• OPERS is the retirement system for State of Ohio employees. The employee contributes 10% of their salary towards their retirement. The employer contributes an amount equal to 14% of the employee's salary. Visit the OPERS website for more information.

Deferred Compensation

• The Ohio Deferred Compensation program is a 457(b) voluntary retirement savings plan. Visit the Ohio Deferred Compensation website for more information.

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website ! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Qualifications

4 yrs. trg. or 4 yrs. exp. in business administration management science or public administration.

-Or completion of undergraduate core program in business administration, management science or public administration; 2 yrs. trg. or 2 yrs. exp. in supervisory, administrative &/or managerial position.

-Or completion of undergraduate core program in academic field commensurate with program area to be assigned per approved Position Description on file; 2 yrs. trg. or 2 yrs. exp. in supervisory, administrative &/or managerial position or staff position involving planning, research &/or policy/procedure development.

-Or 1 yr. exp. as Program Administrator 1, 63122.

-Or equivalent of Minimum Class Qualifications For Employment noted above

Job Skills: Program Management