Quality Assurance Specialist - HGV

There’s something truly outstanding about Hilton Grand Vacations. The foundation of our culture has been about building memorable experiences and making a positive impact within our industry and the communities in which we live and work. Our Team Members are the driving force behind these efforts. It is their talent, passion, and dedication to our brand that has fueled the success of Hilton Grand Vacations.

As a Specialist Quality Assurance, we are looking for a strong-minded individual who are looking to be involved at the end of our sales process. This person assists with closing documents as a customer makes a decision to purchase our vacation ownership product. If you have strong customer service skills and administrative experience this may be the perfect job for you!

What You'll Do

• Work with Sales Team and Third Party Vendor to schedule all mobile notary appointments. Scan and email documents to Notary for signings
• Assist Notary on explaining purchase documents to owners over the phone, such as Club rules and regulations, Hilton Loyalty Program, interest rates, loan payments and terms to assure they have all the information needed to feel comfortable with their purchase
• Review scanned copies of all signed documents for completeness and accuracy
• Continuously track documents to ensure these get to their final/correct destination in a timely manner
• Receive original signed documents, ensure completion and accuracy and flip deals in Chorus by confirming Critical Documents have been received
• Execute, copy, scan and email copies of final documents back to Purchasers
• Order, maintain inventory, prepare and send all owner kits and POS’s to Purchasers
• Enter ACH/ACC information for contracts with loans
• Resolve any open issues preventing a contract from PTO or recording
• Process FDI modifications
• Directly responsible for follow up and post-sale client contact (phone/email) to maintain a high quality of client services and to assist in the reduction of cancels and kicks.
• Prepare all post close cancellation paperwork
• Send daily updates to sales team regarding follow up items with purchasers
• Monitor salesforce activity
• Act as primary contact with Purchaser up to contract closing, assisting owners with making reservations, and answering questions regarding HGV program
• Submit shipping and Notary invoices to Business Management
• Provide updates to Sales Team on status of Contracts in process. Assist on maintaining teams volume reporting
• Uphold and abide by all Quality Assurance Standards including Corporate and Site Business Management Policies and Procedures
• Execute all additional reasonable tasks and duties as assigned by Management

What We're Looking For

• At least 2 years of hospitality/guest service experience.
• Proven ability to problem solve, resolve conflicts and deliver customer satisfaction.
• Ability to manage responsibilities while working in a fast paced environment.
• Excellent communication and interpersonal skills (verbal and written).
• Proven ability to collaborate and work on a team.

Able to work a flexible schedule to include weekends and

Why do Team Members Like Working for us

HGV is now offering first day benefits to new employees!

• Excellent earnings package and uncapped commissions.
• Outstanding health care options (medical, dental, and vision that encourage preventative care).
• Paid Time Off (PTO) that allows for adventure, rest, relaxation or recuperation.
• All new Team Members are automatically enrolled in the HGV Retirement Savings Plan.
• Employee Discount Program - HiltonGO - stay at Hilton Hotels for as low as $40 per night. Also qualify for Friends & Family discounts for your loved ones.
• And so much more!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.