Quality Assurance Specialist

As a Quality Assurance Specialist, we are looking for a strong-minded individual who are looking to be involved at the end of our sales process. This person assists with closing documents as a customer makes a decision to purchase our vacation ownership product.

If you have strong customer service skills and administrative experience this may be the perfect job for you!

Here's why you'll love it here!

We offer an excellent benefits package to our full-time Team Members that include:

• Medical, Dental, and Vision insurance from day one.
• Financial Wellness - 401k plan with company match, life insurance, company stock purchase program.
• Team Member Travel Program - enjoy discounted rates at incredible properties around the globe.
• Generous Paid Time Off Program.
• Paid Sick Days.
• Team Member Recognition and numerous learning and advancement opportunities and more.
• Hourly wage of $31.24 per hour.

Responsibilities:

Quality Assurance Specialists are the primary liaison to the customer and the customer follow-up process in regard to contracts and deeding of the client’s new purchase.

• Assures new owners understand their paperwork and contracts, assisting them in making their reservations and assuring owners have all the information they need to feel comfortable with their purchase.
• Directly responsible for follow up and post-sale contact with new owners to assist in the reduction of cancels and kicks.
• Responsible for working closely with the Sales and Hospitality team to maintain a high quality of customer service.
• Provides technical assistance, support and advice to owners regarding the product and services associated with ownership.

Our Team Members are the driving force behind these efforts. It is their talent, passion, and dedication to our brand that has fueled the success of Hilton Grand Vacations.

To fulfill this role effectively, you must possess the following minimum qualifications and experience:

• California Notary Public license required
• High School Diploma/GED.
• Ability to work flexible schedules to include mornings, evenings, weekends and holidays.
• CA Real Estate License is an asset.
• Strong ability to efficiently resolve complex customer service issues.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Timeshare Sales Experience
• Timeshare Quality Assurance Experience
• CRM Software Experience
• Microsoft Product Experience

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.