Quality Consultant

Minimum Qualifications
Education and/or Equivalent Experience:

• Graduation with a Bachelor's degree from an accredited college or university with major coursework in a field related to the job, plus three (3) of experience related to the job.
• Lean Six Sigma Green or Black Belt certification may substitute for two (2) years of experience.

Licenses or Certifications:

• None

Notes to Applicants
Under general supervision, this position will serve as the Department Deputy Director's high level support person. They will be knowledgeable of daily activities and deadlines of the office, responsible for providing routine data analysis and some project management functions. The Quality Consultant will provide quality assurance for all work that goes through the Deputy Director's office, including all service request data: that work is being completed on-time and properly communicated within the databases that send information to residents.

Please note: This position will be required to be in the office 80-100% of the work week.

Watch the video linked below to learn more about Austin Transportation and Public Works and its role in the region's mobility landscape.

Inside TPW : https://www.youtube.com/watch?v=wu4fqWGoH0E

Working for the City of Austin provides a number health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. For more information on City of Austin Benefits click here!

Regarding your Application:

A detailed and complete employment application is required to help us better evaluate your qualifications and will be used to determine salary if you are selected for this position. Please list your complete employment history (to include all job duties responsibilities and employment dates) on your online application. The application is an official document; incomplete applications will not be considered (e.g., "see resume" or "see Linked In Profile"). Resumes will not be used to qualify for the position and will not be used to recommend salary.

Assessment:

This position may require a skills assessment.

Close Job Posting:

Department may close the job posting at any time after 7 days.

90 Day Provision for Additional Vacancy:

This posting may be used to fill other vacancies in other sections within the Division. Decisions on assigned section will be made at the time of hire based on business needs.

Office Location Notes:

Office location is subject to change based on department needs and programs.

Austin Transportation and Public Works positions are not at 100% remote operation.

Video Conferencing Software Technology:

The Austin Transportation and Public Works Department uses the communication platform, Microsoft Teams, to conduct virtual interviews.

Preferred Qualifications
Preferred Experience:

• Experience supporting high level management: tracking assignments, including ensuring deadlines are met, follow up when needed, steps are not missed.
• Experience with quality assurance: detail oriented with ability to analyze data to provide reports to executive team to show work effectiveness and areas of risk.
• Experience with project management practices.
• Excellent interpersonal skills.

Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

Supports projects related to the development of improvement of organizational programs, processes, and systems.

Uses quality assurance methodologies to assist with current state analysis assessments.

Conducts continuous improvement projects for business units within the organization.

Supports risk mitigation evaluations to improve organizational performance.

Conducts assessments of organizational systems and processes.

Supports project teams and organizational change efforts.

Conducts continual improvement training.

Supports the organizations quality center of excellence.

Responsibilities- Supervision and/or Leadership Exercised:

• May provide leadership, work assignments, evaluation, training, and guidance to others.

Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of process improvement methodologies.
• Knowledge of performance measure development analysis.
• Knowledge of applicable City of Austin, State, and Federal statutes, ordinances, and codes.
• Knowledge of City practices, policies, and procedures.
• Skill in communication in a variety of formats including print, oral and formal presentations.
• Ability to work with frequent interruptions and changes in priorities.
• Ability to establish and maintain working relationships with other City employees and the public.
• Ability to look at situations systematically.
• Ability to work independently.
• Ability to understand, interpret, and apply detailed and complex information.
• Ability to implement recommendations.
• Ability to identify and analyze system faults.

Criminal Background Investigation This position does not require a Criminal Background Investigation EEO/ADA
City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.