Description

Quality Control Manager

The Quality Control Manager role within Real Estate Operations has responsibility for inspecting retail and back-office facilities to ensure that the cleaning, maintenance and landscaping meet quality and efficiency standards set by Citizens. This role will also guide and assist janitorial technicians as needed and requested by Facility Managers.

In this role you will create your own inspection schedule within an assigned territory.

Job Benefits:

• Health Benefits
• Tools and supplies all provided
• Use of company vehicle
• Company provided cell phone, iPad and laptop

Primary responsibilities include:

• Traveling to branches and back-office locations to inspect the cleaning, maintenance and landscaping
• Evaluate the work that outside vendors are performing in branches and buildings
• Coach Facility Managers and Janitorial Technicians as needed in the correct processes
• Collaborate with other teams and business lines
• Perform VFA evaluations for new locations and remodeled locations, including measuring and documenting architectural elements
• Creating and responding to, and closing out, work orders upon completion; using Computerized Maintenance Management System via iPad, iPhone or Laptop
• Maintain records and other document

Required Skills/Experience

• At least 1 year working with a CMMS (Computerized Maintenance Management System) such as FAMIS360
• Preferred background in janitorial, maintenance or facilities management
• Knowledge of janitorial procedures
• Critical thinking and problem-solving ability
• Proven customer service experience and/or abilities
• Competent use of MS Office applications
• Ability to travel as required
• Demonstrated written and verbal communications skills
• Ability to lift up to 50 pounds
• Ability to plan and prioritize workload

Education, Certifications and/or Other Professional Credentials

• High School Degree or Equivalent
• Valid Driver's License

Hours & Work Schedule

Hours per Week: 40

Work Schedule: Monday through Friday

Some overnight visits required

Pay Transparency

The salary range for this position is $65,000 - $75,000 per year/per hour (select one). Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.
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