The Role
The Quality Department's core purposes are to ensure that the services we provide and the products we install meet the design intent so that people will love them and to reduce organizational spend by identifying and reducing inefficiencies caused by operations errors and product defects. We react to issues by containing, identifying root cause, and determining corrective actions to prevent recurrence while proactively identifying and mitigating risks to improve capability and capacity of operations through new methods, tools, or material.

You will review national level defects that occur independent of install location and are systematic in nature. Your purpose is to determine potential risks & drive resolution of high-risk issues into process controls, establish & maintain control plans to assure critical features are controlled & monitored, and establish criteria for audits and controls based on product specification & process critical requirements. You will drive weekly CAPA with key stakeholders across Engineering, Deployment, Service, Training, and more. You must be a problem-solver at your core, have a strong quality & customer-focused mindset, and have the personal drive & stamina for relentless, continual improvement, both personally and professionally.



Responsibilities

• Perform and lead problem solving activities of quality issues through tracking metrics, prioritizing top issues, conducting root cause investigation, and developing/implementing preventative & corrective actions with cross-functional team
• Work with Engineering/Manufacturing on product specifications, Deployment/Service on KPI's & install process specifications, Training/Technical Content on quality content, Data on reporting, and Process/Software on business processes & online/mobile applications
• Lead and maintain PFMEA & Control Plans to determine potential risks and assure how to control them, such as implementing Quality Key Points for visual inspection in quality audits
• Lead Containment activity of non-conforming material by determining appropriate suspect range to quarantine and providing instructions on how to review and dispose material
• Establish criteria for job/call audits conducted by Quality Operations
• Ability and willingness to travel (5-10%)
• Location: San Jose, CA

Requirements

• Bachelor's Degree in Electrical Engineering or equivalent experience
• Experience in industrial energy system design requirements, electrical code (NEC, NFPA 70), construction techniques, and in reading mechanical drawings and electrical schematics
• Demonstrated success in applying quality problem solving methods such as fishbone diagrams, FMEA, process capability analysis, hypothesis testing, DoE, SPC, etc
• Ability to clearly distill actionable insights and support hypothesis with data
• Ability to project manage cross-functional teams
• Comfortable with basic SQL and MS office programs or equivalent cloud-based computing programs
• Strong oral & written communication skills and organization & documentation skills for weekly presentations reports

Compensation and Benefits
Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• LGBTQ+ care concierge services
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program


Expected Compensation

$72,000 - $258,000/annual salary + cash and stock awards + benefits

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.