Summary
Imagine what you could do here. At Apple, new ideas have a way of becoming phenomenal products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish!

We're the Support Programs Quality Assurance (SPQA) team, and our mission is to provide outstanding automated and manual testing for the tools and applications that enable AppleCare to deliver outstanding support to customers. SPQA is looking for a Quality Engineer to support testing and identifying issues of pre-release software. As a member of SPQA you will have a unique opportunity to drive the quality of applications and workflows used within AppleCare.

Key Qualifications
Deep knowledge in Contact Center tools and workflows
Previous experience with software QA including test planning, writing, and assessing and communicating risk based on issues identified
Knowledge and proficiency with QA methodologies
Strong focus on the customer experience
Skilled at analyzing complex or ambiguous issues
Creative problem solver
Curious and agile learner
Strong verbal and written communicator
Experience with utilizing, running and contributing to automation preferred
Some experience with coding required, knowledge with Python and Swift preferred

Description
As a member of SPQA, you will play an important role ensuring AppleCare related applications and workflows meet quality standards during pre-release testing and post-release validations. Your ability to design and implement test plans, lead testing efforts, tackle issues, identify defects, and provide clear risk assessments to the project team is key to success in this role. You will have strong critical thinking skills, and value communication and collaboration as part of a global cross-functional team.

Education & Experience
Bachelors degree or equivalent experience

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