Job Description:

Perform customer complaints investigations, providing detailed analysis of the process and the data; determine root causes of the nonconformities in order to establish corrective and preventive actions.

Execute complaint investigations multifunctional approach and issues addressed in a systematic, methodical manner.

Oversight of all complaints that require investigation through the different phases.

Ensure on time completion of complaints.

Work closely with complaint investigation owners to resolve issues and ensure those that have passed their due dates are addressed.

Ensure complaint investigations are adequate and comply with applicable procedures.

Applies knowledge of quality engineering principles and methods to ensure compliance with regulatory requirements and Client ' systems/procedures to optimize product development, internal and external device manufacturing, and device distribution. Please refer to the job description for additional details.

Key Responsibilities:

 Investigate moderately complex manufacturing product quality and compliance issues (e.g., CAPA, non-conformances, audit observations) for all production processes prior to final product release based on engineering principles; analyze results, make recommendations and develop reports.

 Optimize to optimize moderately complex Manufacturing processes using engineering methods (e.g., SIX Sigma and LEAN methods) for design for manufacturing and for continuous process improvement. Identify opportunities for re-design/design of basic equipment, tools, fixtures, etc. to improve manufacturing processes, and reduce risk

 Develop, update, and maintain technical content of risk management files

 Develop training and documentation materials for production (e.g., work instructions) to enable the seamless knowledge transfer of project and manufacturing processes

 Assign support tasks; gives instruction to technicians on conducting tests; trains technicians and provides feedback; and may coordinate technician work.

 Other incidental duties assigned by Leadership

Additional Skills:

 Good documentation, communication and interpersonal relationship skills including negotiating and relationship management skills

 Basic understanding of statistical techniques

 Previous experience working with lab/industrial equipment required

 Solid understanding and knowledge of principles, theories, and concepts relevant to Engineering

 Solid problem-solving, organizational, analytical and critical thinking skills

 Solid understanding of processes and equipment used in assigned work

 Knowledge of and adherence to Quality systems

 Strict attention to detail

 Ability to interact professionally with all organizational levels

 Ability to manage competing priorities in a fast paced environment

 Must be able to work in a team environment, including the ability to manage vendors and project stakeholders

 Ability to build productive internal/external working relationships

 Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control with computer applications and software related to engineering field, such as Computer Aided Design (CAD).

Education/Experience:

 Bachelor's degree in engineering required.

 0-2 years experience required.

Education: Bachelors Degree