Representative Responsibilities

• Customer Service - Provide expert customer service as a consultant to quality improvement teams utilizing CCHMC improvement science methodology and tools, reliability science, expert level facilitation, and change management methodologies including team building, leadership development, and will building. Understand the aims and scope of the work. Identify and implement QI data driven strategies to ensure team's success. Be present in areas supported. Provide project management for improvement teams, strategic planning sessions, and other organizational meetings.

• Planning and Coordination - Drive change by working with faculty and content experts to identify evidence based care. Work with leaders and management to plan and lead planning group meetings. Orient group to the process and their roles and responsibilities. Coordinate learning sessions with guidance from management and faculty. Develop learning session agendas. Support recruitment of participants by interacting with client and interested teams.

• Work Sessions - Provide planning and facilitation for meetings including large group learning sessions, conference calls, and expert meetings. Design work sessions with a specific focus or intent. Drive consensus to finalize the charter, measures and interventions to help teams obtain results. Keep meetings focused and moving, and ensure even participation. Build cohesiveness to achieve results and guide the teams to perform at the highest level possible. Provide expert level meeting facilitation for project teams, including agendas and outcomes. Facilitate the planning and execution of PDSAs. Facilitate the development of strategic improvement goals.

• Coaching and Support - Provide coaching and support for quality improvement teams and contribute to strategic planning. Coordinate and contribute to the development of learning objectives for all activities and provide final approval for all pre-work, learning session and Action Period call materials. Develop Learning Session evaluations. Teach and train at learning sessions.

• Teamwork - Develop connectedness with peers to develop a strong working team. Assist staff and students in successful understanding of QI methodology and completion of assigned projects. Provide coaching to develop strong team leaders. Provide coaching services to improvement science students to assist them in the learning and application of QI methods, models and theories.

Qualifications:

EDUCATION/EXPERIENCE

Quality Improvement Specialist I:

Required:

• Bachelor's degree in a related field

• 0 - 2 years of work experience in a related job discipline

Quality Improvement Specialist II:

Required:

• Bachelor's degree in a related field

• 2-5 years of work experience in a related job discipline

-Experience with PI, CQI, Six Sigma, Lean or TQM technique

Cincinnati Children's is proud to be an Equal Opportunity Employer that values and treasures Diversity, Equity, and Inclusion. We are committed to creating an environment of dignity and respect for all our employees, patients, and families (EEO/AA).