Quality Resident Engineer

Job Profile Description

• Contact person for the customer and 1st Tiers as well as for the corresponding LEONI production sites for quality issues and escalation issues
• Supports with complaint processing (e.g. 8-D-reports)
• Monitor compliance with applicable WSD and customer instructions and initiate appropriate actions in case of non-compliance
• Coordination of the assembly trials during the pilot phase/pre-series, documentation and follow-up of the attempts
• Lead escalation processes and moderate quality problems of the supplier/plant with customer
• Contact person for the customer in all relevant QM topics (complaints, product and process optimization, etc.)
• Continuous coordination and communication with colleagues, supervisors and various stakeholders.
• Supports the solving of customer problems
• Is authorized to take any measure, in close coordination with management, to ensure Customer satisfaction.
• Supports the plant Customer section with training need specific to the customer
• Drives quality meetings with customer
• Escalation meetings in case of critical topics whatever the responsibility (LEONI or customer): pre-production, 0-km issue or warranty
• Attends regular internal follow-up meetings with various internal stakeholders with support of back office and ensures that actions are compliant with agreed Customer Specific Requirements and objectives
• Drives quality support at customer and control actions
• Coordinates the Residents and Leoni's customer assembly line operators at customers regarding problem solving (technical analysis, containment & rework actions), checking conformity of products and effectiveness of corrective/preventive Actions
• Realization of rework for customer (customer responsibility) and customer's support during pre-production and production
• For each customer claim, check effectiveness and consistency of action plans with LEONI production facility and LEONI Residents
• Performs audit in customer warehouse and on car assembly lines, in order to check that LEONI handling and fitting rules are respected.
• Characterizes the non-conformities and provides technical details to production facilities
• Communicates to customers and negotiates on behalf of LEONI liability for NQ-costs and Official Quality Complaints as required.
• In case of customer liability, proposes solutions and/or support to solve the issues (problem solving and customer-oriented attitude)
• Supports Supply Chain in case of logistics complaints by customer (transport, packaging, change of sequencing, etc.), propose solutions to Supply Chain (substitution, rework).
• Supports the QM project core team members
• Supports Supervision of cable harness prototype installation at the customer.
• Responsible of sampling process by OEM customers (organization and follow up)
• Supports Doing packing test together with customer(Pre-serial phase)
• Supports Release of packing instruction together with customer
• Supports Preparation of 8D Report (root-cause analysis and actions) for Customer and fill Omni tracker & customer portal when required
• Supports Field incidents / warranty - financial analysis
• Supports Model year change (change management) or technical change
• Responsible for Evaluation of product-quality / delivered quality
• Responsible to organize external re-work-company or Leoni
• Responsible to manage complaints in Omnitracker (start and final closing of complaints when required)
• Responsible for discussion of optimization-actions with customer, design center and plant
• Responsible of ordering material for customer-repair and own stock

Qualifications:

• 5 years experience in Automotive
• Wire Harness experience preferred
• Proficient English speaking and writing skills
• Good team work and interpersonal skills
• Problem solving skills
• Willingness to travel

Minimum Requirements

• Bachelor's Degree

LEONI Wiring Systems, Inc. is an Equal Opportunity Employer and employment is based upon personal capabilities, qualifications or other legitimate business reasons without discrimination based on race, color, religion, sex, sexual orientation, gender identity/expression, age, national origin, disability, genetic information, marital status, family status, military status, veteran status, or any other protected characteristic as established by federal, state or local law.

In order to be considered for this vacancy, applicants need to be authorized to work in the US.