Quality Resident Engineer

Provide interface between automotive Plants and customer on issues, new product launches. Be the face of automotive customer to enhance customer satisfaction. Serve as a link between the customer Plants and assembly plants. Immediate communication of any customer dissatisfactions, looking to minimize any of them. Keep customer metrics performance under the established goals and objectives.
This role operates on-site and specializing in areas of advanced problem solving and analytics as it relates to issues with material, product, equipment, and processes. Engineering for incoming materials. Incumbents in this classification verify incoming materials conform to documented requirements, prepare incoming inspection instructions and equipment operation instructions, and ensuring that nonconforming material is segregated or moved to an area responsible for necessary repairs and then another inspection before use in a Lean manufacturing environment.

Activities for Quality Resident Engineer:

• On-site customer meeting support

• Ensure proper communication and overall customer satisfaction

• Link between the customer Plants and automotive assembly plants

• Provide knowledge and expertise of customer processes to personnel and vice versa.

• Proactive line walks (audit of assembly process).

• Monitor on where automotive parts are (assembly and sorted at GM Assembly Plant), ensure the parts are handled and installed properly

• Examines contents and compare with records, such as manifests, invoices, or orders, to verify accuracy of incoming or outgoing shipment.

• Provide technical support and review items with line operators, quality engineers, quality managers to maintain and improve product quality.

• Provide issues resolution (8D) to the customer.

• Minimize impact on customer satisfaction and customer ratings of automotive

• Facilitate communication to address customer concerns and leverage with other customers through the QRE base

• Support pre-production, launch and production, as required, at customer assembly plants

• Support warranty and JD Power activities, as required

• Support visits and meetings at the customer, providing quality / warranty issues, as required

• Coordinate quality and /or engineering issues that may jeopardize the customer and / or automotive

• QC/RMA requests. (Return suspect parts for analysis)

• Sorting activities coordination.

• Control clean point at customer for quality complaints or engineering change introductions. Responsible for new material sample approval.

• Inspect suspect part tables line side.

• Review suspect parts in in-coming quality crib.

• Support to Customer and problem solving activities, Customer responsibility, no trouble found).

• Coordinate quality and /or engineering issues that may jeopardize the customer and /

• Manage and coordinate customer PPM (Parts per Million), cost recovery

Proficient in Microsoft (PowerPoint, Excel, Word), negotiation skills, problem solving skills, APQP, PFMEA and control plan knowledge.

Pay Details: $35.00 to $43.00 per week

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.