Radiology Imaging Service Scheduler

Why UT Southwestern?

With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. At UT Southwestern, we invest in you with opportunities for career growth and development that align with your future goals and help to provide security for you and your family. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more that are all available on the day you start work. UT Southwestern is honored to be a Veteran Friendly work environment that is home to approximately 800 veterans. We value your integrity, dedication, and the commitment you've made to our country. We're proud to support your next mission. Ranked by Forbes as one of the Top 10 National Employers, we invite you to be a part of the UT Southwestern team where you'll discover teamwork, professionalism, and consistent opportunities for growth. The #1 Best Hospital in DFW | UT Southwestern Medical Center (utswmed.org)

Employee Benefits:

• Free/paid medical insurance for full-time employees
• Contributions to the Teacher Retirement System (TRS)
• Tuition reimbursement programs
• Employee discounts (Hotels, Gym Membership, Cellphone, etc.)
• Onsite childcare facilities
• Attractive paid time off package
• Yearly merit increase based on an employee's fiscal year performance.

To learn more about the Benefits UT Southwestern offers, visit https://www.utsouthwestern.edu/employees/hr-resources/

Experience and Education

• Two (2) years' experience of scheduling required. Three (3) years preferred.
• One (1) year healthcare experience preferred.
• High School graduate or HS equivalent years of college preferred.
• Basic PC/software application skills.
• Radiology Information System/Scheduling applications preferred.

Job Duties

1. Schedules all outpatient Radiology exams in accordance with established protocols, collects required patient information, and accurately communicates patient preparation instructions to patient
2. Completes patient pre-registration, insurance verification and patient out of pocket estimate, explaining patient out of pocket costs and UTSW pre-payment policy to patients at the time of scheduling
3. Works closely with Management, Radiologists, Techs and Nurses to ensure efficient scheduling of all department resources.
4. Communicates timely information to the Ordering Physician's Office pertaining to outpatient scheduling conflicts, rescheduled appointments and no shows.
5. Provides the Ordering Physician Office with a procedure appointment date/time within 24 hours for STAT requests, escalating to department leadership as appropriate
6. Manages Schedule Order work queues according to daily assignment, maintaining service standards for contacting patients to schedule imaging appointments
7. Manages documents received via e-mail or electronic fax, scanning as appropriate to the electronic patient record
8. Answers all incoming phone calls in a professional manner while responding to high call volume in a timely manner, paying attention to inbound call dashboard, patient hold times and agents available
9. Maintains readiness to work outside of normal business location as per the needs of the department to provide coverage in designated clinical locations
10. Attends a minimum of 75% of scheduled modality presentations throughout the year
11. Maintains quality, productivity and time and attendance standards as defined by manager
12. Participates as needed with any scheduling application upgrades and/or transitions.

KNOWLEDGE, SKILLS, & ABILITIES

• Work requires at least one year of scheduling experience
• Working Conditions: Work is performed primarily in a hospital or hospital clinic environment

This position is security-sensitive and subject to Texas Education Code •51.215, which authorizes UT Southwestern to obtain criminal history record information. UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.