Receptionist

Do you love spending time with animals and talking with people about their passion for pets? If so, consider joining our growing team of dedicated animal care professionals.

Reisterstown Pet Resort & Spa is a full-service animal care facility offering lodging, grooming, and daycare located on 7 acres in Reisterstown, MD. We are looking for the right candidate to join our growing facility.

As a Receptionist you will:

• Receive and place calls to clients for the purpose of scheduling, updating, etc.
• Prioritize multiple tasks in a calm, organized manner.
• Maintain proper documentation through client and pet records, i.e. immunization records, medical concerns where necessary, etc.
• Assist all clients by providing necessary instructions, information, and invoices.
• Utilize resort computer systems to thoroughly document check-in/check-out for pets and any specific instructions or observations associated with the pet.
• Manage the financial needs of the resort by maintaining accurate balances through collection of client transactions, following all cash and credit card handling procedures, and following proper opening and closing procedures.
• Excellent customer service skills and an exceptional level of communication in a professional manner.
• Maintain a positive attitude in all interactions with clients, pets, and other teammates.
• Demonstrate ability to show empathy toward clients and treat pets with compassion and respect.
• Handle all client interactions curbside including walking all dogs in/out of the facility for all services.

• Utilizing standard office/business equipment.
• Flexible schedule including some weekend and holiday shifts.
• Experience with kennel software is preferred.
• Ability to work independently on assigned tasks as well as to accept direction on given assignments.
• Possession of organizational skills.
• Critical thinking - Understanding logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Must possess strong verbal and written communication skills, good judgment and ability to manage stressful situations.

• Pay range of $15-$17/hour based on experience
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Short Term Disability
• Paid Time Off (Vacation & Public Holidays) - for eligible positions only
• SVP offers educational assistance for qualified teammates to enroll in AVMA-CVTEA accredited veterinary technician programs
• Teladoc- FREE doctor access 24/7
• Discounted Veterinary Care
• EAP (Employee Assistance Program)
• A large network of over 5,000 veterinary professionals who all share common interest in promoting a collaborative working environment and individual career growth
• Opportunity to make an impact in your community while tackling a challenging, variety of tasks and the ability to help animals among a great team of people!

Our team's continuous dedication has rewarded us with remarkable growth, and Southern Veterinary Partners now employs more than 8,000 employees nationwide. The organization's success has not gone unnoticed, landing us recognition as #19 on Newsweek's "Most Loved Workplaces" list in 2022. Additionally, we have ranked among Inc. 5000's List of "Fastest Growing Companies in America" (2018, 2019, 2020, 2021, and 2022) and the Birmingham Business Journal's "FastTrack 30" of the Fastest Growing Companies in Birmingham (2017, 2018, 2019, 2020, and 2021).