Records and Information Management Specialist

Summary

The Records and Information Management Specialist (RMO) for the Veterans Benefits Administration (VBA) Los Angeles Regional Benefits Office (LA RO), manages records facility-wide. The RMO's duties are required in order to protect Veterans, employee, and other agency sensitive information from unauthorized use, disposal, and destruction. The position is located in the Support Services Division (SSD) under the general direction of the Support Services Supervisor.

This job is open to

• Career transition (CTAP, ICTAP, RPL)
  
  Federal employees who meet the definition of a "surplus" or "displaced" employee.
• Federal employees - Competitive service
  
  Current or former competitive service federal employees.
• Individuals with disabilities
• Military spouses
• Peace Corps & AmeriCorps Vista
• Veterans

Clarification from the agency

This vacancy announcement is open to current/former employees that are eligible to apply under ICTAP or CTAP; veterans eligible under VEOA; 30% or more disabled veterans; and disabled individuals eligible under Schedule A and all the hiring paths listed.

Videos

Duties

Major Duties:

• Develop and implement facility policies and procedures in accordance with VA and VBA policy, National Archives and Records Administration (NARA) and other applicable federal laws and regulations.
• Coordinates records management functions with Records Management Technicians, business lines, and management..
• Conducts focused monitoring and auditing of records created and maintained by business lines.
• Maintains a thorough working knowledge of VA/VBA Systems of Records, VA/VBA privacy policy, Freedom of Information Act, Office of Management and Budget, NARA, and other federal laws and regulations.
• Develops standardized file inventory/file plan and indexing approaches, where appropriate, to simplify the use, access, and integration of information within the facility.
• Conducts frequent sampling and spot checks to ensure compliance with station shredding policies.
• Maintains facilities master file inventory/file plan ensuring all records, without regard to physical characteristic, are included.
• Works to ensure facility compliance with VA/VBA policy, NARA, and other applicable federal laws and regulations for records management program and recommends at the facility and national level Improvements in records management practices.
• Conducts frequent sampling and spot checks to ensure compliance with station shredding policies.
• Maintains facilities master file inventory/file plan ensuring all records, without regard to physical characteristic, are included.
• Facilitates regular interdisciplinary records management committee meetings and participates in other facility committees pertaining to the information life cycle (i.e., records management committee).
• Reviews all contracts that involve the creation, maintenance and use, storage, or disposal of VA records to ensure the inclusion of proper records management language and clauses as required by NARA. Ensures compliance with station shredding policies.
• Works in conjunction with Regional Counsel, General Counsel, and the Information Systems Security Officer (ISSO) to research, determine, document, and implement a process for administering legal holds and the resumption of records destruction.
• Collaborates with the facility Continuity of Operations (COOP) Coordinator (Emergency Preparedness Coordinators) and management to develop, implement, and maintain a disaster preparedness and business continuity program specific to records and information. Ensures vital/essential records are identified, inventoried, and protected to continue key functions and activities in an emergency. Identifies emerging technologies and trends relating to records management including best practices, advanced techniques, and technology innovations, and recommends changes in procedures as needed.
• Serves as a facility point of contact for management of unscheduled records. Works with the business line managers, and the VBACO Records Manager to request records disposition approval for all unscheduled records.
• Conducts reviews and approves removal of documents marked for disposition in both paper and electronic environments. Also, for record sensitization of veteran records and oversees periodic reviews of sensitized records to ensure compliance.
• Researches, analyzes, and evaluates data for response to information requests; assembles and reviews proposed FOIA release packages keeping abreast of recent developments in the field of disclosure, including recent court and department decisions, current legislative resolutions or problems encountered within the FOIA program.
• Reviews and analyzes appeals from denials of access to records requested under FOIA and recommending final agency decision on release/non-release of records. Serving as the liaison to external customers and recipients to clarify and resolve issues.
• Processes Privacy Act data requests; provides guidance and advice on Federal privacy policy and processes; evaluates confidential personal records that, if released, would constitute an unwarranted invasion of personal privacy; evaluates the impact of the Privacy Act and regulations on the RO's activities; coordinates with internal organizations, such as the agency's information technology security office; represents the agency on issues related to the Privacy Act and other information privacy requirements; assessing privacy risks associated with programs, operations, and technology; ensures compliance with agency privacy program requirements; conducts educational training sessions on Privacy Act requirements.

Promotion Potential: Position is at full potential, GS-0308-11

Work Schedule: Monday- Friday 8:00 am - 4:30 pm PST

Telework: Yes - as determined by the agency policy

Virtual: This is not a virtual position.

Position Description/PD#: Records and Information Management Specialist/37606A

Relocation/Recruitment Incentives: Not Authorized

Financial Disclosure Report: Not required

Requirements

Conditions of Employment

• You must be a U.S. Citizen to apply for this job
• Designated and/or random drug testing may be required
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process
• If you receive a conditional offer of employment you will be required to complete an OF-306, Declaration for Federal Employment form
• A complete application packet must be received including resume or other supporting documentation
• All federal employee are required to have federal salary payments made by direct deposit to a financial institution of their choosing
• If basing education as a qualifications factor, official transcripts are required for further employment consideration.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/07/2024.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-0308-11 position you must have served 52 weeks at the GS-09 level or higher. The grade may have been in any occupation, but must have been held in the Federal service. A Notice of Personnel Action, Standard Form 50 (SF-50) that shows your time-in-grade eligibility must be submitted with your application materials. You must provide a copy of your most recent SF-50 showing that you are in the competitive service and the highest grade or promotion potential held. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate that you possess (1) year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates (1) year time-in-grade. General Adjustment Pay and Award SF-50's cannot be used for time-in-grade verification purposes.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience and/or education as described below:

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. One (1) year of specialized experience, equivalent to the GS-9 level. Includes, but is not limited to, development and maintenance of records management and privacy programs and/or initiatives, conducting studies to determine program needs, ensuring the protection of Veteran, employee and other agency sensitive information from unauthorized use, disposal and destruction. Applicants possess substantial experience planning and managing a records management program that includes training all levels of employees, to include subordinate and supervisory, on the rules and regulations regarding records management and protection of sensitive information under the Privacy Act of 1974 and HIPPA.

OR,

• Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must possess successful completion of a Ph.D or equivalent doctoral degree OR 3 full years progressively higher level graduate education leading to such a degree which demonstrates the competencies necessary to do the work. OR LL.M. if related.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The work involves considerable walking, standing, and bending in searching various file locations. There is occasional lifting and carrying of such items as records boxes averaging 35 pounds, claims folders, and shred envelopes. May involve the operation and maintenance of shred receptacles and/or shredders. While VBA continues transitioning to an electronic claims processing environment, the RMO will perform the electronic equivalent of the physical demands listed above, as system capabilities permit (e.g., reviewing and approving the removal of documents marked for disposition in the electronic environment).

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Additional information

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer (TJO). Please visit the Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP), va.gov/EMPLOYEE/docs/The-Fair-Chance-to-Compete-Act.pdf for more information.

VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

The Career Transition Assistance Plan (CTAP)/ Interagency Career Transition Assistance Program (ICTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

This job opportunity announcement may be used to fill additional vacancies.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.

• Benefits
  
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  
  Review our benefits
  
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

You will be rated on the following Competencies for this position:

1. Compliance - Knowledge of procedures for assessing, evaluating, and monitoring programs or projects for compliance with Federal laws, regulations, and guidance. Skill in developing and implementing facility policies and procedures in accordance with VA and VBA policy, National Archives and Records Administration (NARA) and other applicable federal laws and regulations.
2. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Ability to communicate general and/or program specific training orally to all employees related to records management, to include records information life cycle, maintenance (use, file, and access), amendment, and disposition (destruction, shredding sanitization, and transfer).
3. Technical Competence/Critical Thinking- Knowledge of how to perform one's job. Refers to specialized knowledge that is acquired through formal training or extensive on-the-job experience to assist business lines in completion of records management, retirement, and records retrieval projects. Objectively analyzes and evaluates an issue to form an opinion/judgment/conclusion; Uses logic and reasoning to research, interpret and apply information such as regulatory and/or procedural guidance. Identifies the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems; Integrates information into development of a resolution.
4. Communication/Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Skill in oral and written communication with people from a variety of backgrounds, varying levels of understanding, and varying levels within the organization and external to the organization. Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial).

Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview.

Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

• Benefits
  
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  
  Review our benefits
  
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
• Required Documents
  
  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
  
  To apply for this position, you must provide a complete Application Package to include the documents detailed below. Your resume and supporting documentation will be verified. Failure to submit the documents as specified may result in lack of consideration for this job announcement.
  
  • Resume detailing specialized experience and competencies as they relate to this position.
    
    • For each position in your resume, you must specify the start and end dates (month/year) and a description of duties. If the position was Federal, you should also indicate the grade level. Resumes containing a general summary of all positions held, not specifying start/end dates, and/or not including documentation supporting Federal grade level(s) are insufficient to determine basic qualifications.
    • Your experience must be clearly stated in your resume. We cannot make assumptions on your experience based on your current, or former, position titles on your resume. Failure to clearly demonstrate your qualifying experience in your resume may result in disqualification for this position and your rating will be adjusted as necessary
  • A copy of your most recent SF-50 (not award or general adjustment). The SF-50 must indicate proof of status and should identify your position title, series, grade, step, salary, tenure, and type of service (Competitive or Excepted).
  • Your SF-50 reflecting when you entered your highest grade (e.g., Promotion, Appointment, etc.) to verify time-in-grade requirements. An award or general adjustment pay SF-50 CANNOT be used to verify time-in-grade.
  • A copy of your transcripts if you are basing all or part of your qualifications on education.
  
  In addition to the document above, you must submit additional documents to prove your eligibility for the following:
  
  
  1. Current/Former Federal Employees: A copy of your most recent SF-50 to show time in grade (not award or general adjustment).
  2. Veterans/Disabled Veterans:
     
     • DD-214 (MEMBER-4 Copy), or document from the Department of Veterans Affairs, or branch of service that shows dates of military service and character of discharge, AND
     • Disability letter from the Department of Veterans Affairs, or Armed Service, AND
     • SF-15 - Application for 10-Point Veteran Preference
  3. 100% Disabled Veteran Spouses:
     
     • Copy of your marriage license, AND
     • Veteran Spouses' DD-214, documenting retirement, release, or discharge due to disability, AND
     • Disability letter from the Department of Veterans Affairs or Armed Service, specifying 100% disability at the time of discharge, release or retirement from active-duty service.
  4. Active-Duty Military Spouses:
     
     • Copy of your marriage license, AND
     • Documentation identifying marital status at the time of death and proof that you have not remarried, AND
     • Deceased Veteran Spouses' DD-214 documenting the death of the service member while on active duty, the death certificate; or a letter from the Department of Veterans Affairs or Armed Service, etc. specifying the service member's death while on active duty.
  5. People with Disabilities, Schedule A:
     
     • A letter signed by a licensed medical professional or licensed vocational rehabilitation specialist stating your condition and restrictions.
  6. Re-Instatement:
     
     • You must submit a copy of your separation Notification of Personnel Action, Standard Form 50 (SF-50) or equivalent personnel action form reflecting your permanent, competitive status. Your separation SF-50 (or equivalent personnel action form) must reflect:
       
       • Career or Career-Conditional (Tenure field box 24. is 1 or 2); AND
       • Your status in the competitive service (Position Occupied field box 34. is 1). AND
       • Highest grade previously held (Grade or Level field box 18.)
  7. Peace Corps:employees who have completed at least 36 months of continuous service and have been separated from the Peace Corps for less than three years:
     
     • You must submit a copy of your description of service, or letter of service.
  8. ICTAP/CTAP: for displaced Federal/VA employees
     
     • SF-50 showing Career or Career-Conditional status; AND
     • Reduction-In-Force (RIF) Notice or a certification of expected separation (not a resignation letter); AND
     • Most recent performance appraisal.
  9. Other Interchange Agreements: for employees of the Postal Career Service, Postal Rate Commission, Government Accountability Office (GAO), or Administrative Office of the U.S. Courts.
     
     • A copy of your Notification of Personnel Action, Standard Form (SF-50) reflecting your status.
  
  Please use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50s (current/former Federal employees), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.
  
  
  If you are relying on your education to meet qualification requirements:
  
  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
  schools accredited by accrediting institutions recognized by the U.S. Department of Education.
  
  Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
• How to Apply
  
  All applicants are encouraged to apply online. To apply for this position, you must complete the questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 10/07/2024 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12563895.
  
  1. To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire.
  2. Click Submit My Answers to submit your application package.
  
  NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
  
  To verify your application is complete, log into your USA JOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the more information link for this position. The Application page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USA JOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USA JOBS account or your application will be incomplete.
  
  Agency contact information
  
  Corey Smith
  
  Phone
  
  515-323-7575
  
  Email
  
  corey.smith2@va.gov
  
  Address
  
  Los Angeles Regional Benefit Office
  
  Federal Building, 11000 Wilshire Boulevard
  
  Los Angeles, CA 90024
  
  US
  
  Next steps
  
  Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.
  
  You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.
• Fair and Transparent
  
  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
  
  
  • Criminal history inquiries
  • Equal Employment Opportunity (EEO) Policy
  • Financial suitability
  • New employee probationary period
  • Privacy Act
  • Reasonable accommodation policy
  • Selective Service
  • Signature and false statements
  • Social security number request

Required Documents

To apply for this position, you must provide a complete Application Package to include the documents detailed below. Your resume and supporting documentation will be verified. Failure to submit the documents as specified may result in lack of consideration for this job announcement.

• Resume detailing specialized experience and competencies as they relate to this position.
  
  • For each position in your resume, you must specify the start and end dates (month/year) and a description of duties. If the position was Federal, you should also indicate the grade level. Resumes containing a general summary of all positions held, not specifying start/end dates, and/or not including documentation supporting Federal grade level(s) are insufficient to determine basic qualifications.
  • Your experience must be clearly stated in your resume. We cannot make assumptions on your experience based on your current, or former, position titles on your resume. Failure to clearly demonstrate your qualifying experience in your resume may result in disqualification for this position and your rating will be adjusted as necessary
• A copy of your most recent SF-50 (not award or general adjustment). The SF-50 must indicate proof of status and should identify your position title, series, grade, step, salary, tenure, and type of service (Competitive or Excepted).
• Your SF-50 reflecting when you entered your highest grade (e.g., Promotion, Appointment, etc.) to verify time-in-grade requirements. An award or general adjustment pay SF-50 CANNOT be used to verify time-in-grade.
• A copy of your transcripts if you are basing all or part of your qualifications on education.

In addition to the document above, you must submit additional documents to prove your eligibility for the following:

1. Current/Former Federal Employees: A copy of your most recent SF-50 to show time in grade (not award or general adjustment).
2. Veterans/Disabled Veterans:
   
   • DD-214 (MEMBER-4 Copy), or document from the Department of Veterans Affairs, or branch of service that shows dates of military service and character of discharge, AND
   • Disability letter from the Department of Veterans Affairs, or Armed Service, AND
   • SF-15 - Application for 10-Point Veteran Preference
3. 100% Disabled Veteran Spouses:
   
   • Copy of your marriage license, AND
   • Veteran Spouses' DD-214, documenting retirement, release, or discharge due to disability, AND
   • Disability letter from the Department of Veterans Affairs or Armed Service, specifying 100% disability at the time of discharge, release or retirement from active-duty service.
4. Active-Duty Military Spouses:
   
   • Copy of your marriage license, AND
   • Documentation identifying marital status at the time of death and proof that you have not remarried, AND
   • Deceased Veteran Spouses' DD-214 documenting the death of the service member while on active duty, the death certificate; or a letter from the Department of Veterans Affairs or Armed Service, etc. specifying the service member's death while on active duty.
5. People with Disabilities, Schedule A:
   
   • A letter signed by a licensed medical professional or licensed vocational rehabilitation specialist stating your condition and restrictions.
6. Re-Instatement:
   
   • You must submit a copy of your separation Notification of Personnel Action, Standard Form 50 (SF-50) or equivalent personnel action form reflecting your permanent, competitive status. Your separation SF-50 (or equivalent personnel action form) must reflect:
     
     • Career or Career-Conditional (Tenure field box 24. is 1 or 2); AND
     • Your status in the competitive service (Position Occupied field box 34. is 1). AND
     • Highest grade previously held (Grade or Level field box 18.)
7. Peace Corps:employees who have completed at least 36 months of continuous service and have been separated from the Peace Corps for less than three years:
   
   • You must submit a copy of your description of service, or letter of service.
8. ICTAP/CTAP: for displaced Federal/VA employees
   
   • SF-50 showing Career or Career-Conditional status; AND
   • Reduction-In-Force (RIF) Notice or a certification of expected separation (not a resignation letter); AND
   • Most recent performance appraisal.
9. Other Interchange Agreements: for employees of the Postal Career Service, Postal Rate Commission, Government Accountability Office (GAO), or Administrative Office of the U.S. Courts.
   
   • A copy of your Notification of Personnel Action, Standard Form (SF-50) reflecting your status.

Please use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50s (current/former Federal employees), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.


If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

All applicants are encouraged to apply online. To apply for this position, you must complete the questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 10/07/2024 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12563895.

1. To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire.
2. Click Submit My Answers to submit your application package.

NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.

To verify your application is complete, log into your USA JOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the more information link for this position. The Application page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USA JOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USA JOBS account or your application will be incomplete.

Agency contact information

Corey Smith

Phone

515-323-7575

Email

corey.smith2@va.gov

Address

Los Angeles Regional Benefit Office

Federal Building, 11000 Wilshire Boulevard

Los Angeles, CA 90024

US

Next steps

Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.

You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.

Fair & Transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

• Criminal history inquiries
• Equal Employment Opportunity (EEO) Policy
• Financial suitability
• New employee probationary period
• Privacy Act
• Reasonable accommodation policy
• Selective Service
• Signature and false statements
• Social security number request