Job no: 518950
Work type: On Campus
Location: Normal, Illinois

Title: Redbird Card Office Front Desk Manager
Division Name: Finance and Planning
Department: Comptroller's Office

Job Summary

The Customer Service Representative is the Redbird Card Office Front Desk Manager who supervises the student workers, manages student schedules, and oversees the front desk office operations. Customer service is the primary function of this position.

Additional Information

University Benefit Highlights:

- Health, dental, vision, and life insurance
- Retirement and supplemental retirement
- Tuition waiver benefits are available to staff as well as their eligible dependents.
- Paid holiday/administrative closures during Thanksgiving and Winter Breaks
- Paid vacation and sick time

For more University Benefit information: https://hr.illinoisstate.edu/benefits/

Information regarding eligibility for participation in the State Universities Retirement System and the State of Illinois Group Insurance program can be reviewed here https://hr.illinoisstate.edu/benefits/insurance/

Salary Rate / Pay Rate

$16.61 - $21.59/hour

Required Qualifications

1. High school diploma or equivalent.
2. Any one or combination totaling three (3) years (36 months) from the following categories:
A. college coursework in business administration, communications, public relations or a closely related field as measured by the following conversion table or its proportional equivalent:
-30 semester hours equals one (1) year (12 months)
-Associate's Degree (60 semester hours) equals eighteen months (18 months)
-90 semester hours equals two (2) years (24 months)
-Bachelor's degree (120 semester hours) equals three (3) years (36 months)

OR

B. responsible work experience in customer services, public relations, office administration, business and financial operations, healthcare administration or other closely related experience

Preferred Qualifications

1. Knowledge of University accounting system & other University regulations.
2. Knowledge of personal computers and Office software (Word, Excel, PowerPoint, etc.)
3. Ability to operate competently all office machines associated with the position
4. Ability to process and file both numerically and alphabetically.

Work Hours

Monday-Friday 8:30 a.m.- 5:00 p.m. during the semester. Move-in weekend hours required (can vary in Fall & Spring). Summer hours Monday-Friday 8:30 a.m.- 4:30 p.m.

Functional Expectations

Must be able to complete with or without a reasonable accommodation:
1. Remain at a workstation for extended periods.
2. Effectively communicate on a daily basis.
3. Move about in various locations across campus as needed to complete day-to-daywork.

Proposed Starting Date

August 2024

Required Applicant Documents

Resume
Reference List

Please Note: These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"

Optional Applicant Documents

Transcripts - See Special Instructions to Applicants for additional options
Certification of Retirement Annuity

Please Note: These documents may be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"

Special Instructions for Applicants

Please fully complete the entire application including, but not limited to, the education and work history portions. Be specific on your work history, including employment dates (if part-time you must list the number of work hours) and duties for all positions held. Applicable part-time work experience will be considered toward qualifying for this position; however, it will be converted to a full-time equivalency to determine combined length of experience. Please do not put "see resume" in the duties and responsibilities section of the work history. This will be considered an incomplete application and incomplete applications will not be considered.

Transcripts (may be unofficial) must be submitted by the deadline date in order to receive full consideration. Transcripts may be uploaded with the application or by one of the options listed below.

In order to be eligible for Veteran's Preference points on the exam, appropriate military service documentation, such as a DD-214 must be faxed, mailed or delivered to Human Resources by the deadline date in order to receive the maximum eligible points:

Fax: 309.438.0011, Attn: Colette Homan
Address: Illinois State University
Human Resources
Campus Box 1300
Normal, IL 61790-1300

The Civil Service examination for this classification is based on your application materials and responses to the supplemental questions. No participation other than submission of applicant materials is required from applicants that qualify to take the exam. If you meet the minimum required qualifications for this position, you will receive a score calculated based on your education and experience, and your name will be placed on the active employment register by exam score. After the application deadline, the names within the top three scores will be referred to the department for interview.

Illinois State University is authorized to do business within the State of Illinois. All work under this appointment is required to be performed from within the State of Illinois. If hired, out-of-state candidates must establish Illinois residency within 180 calendar days from the start date for this position. Illinois residency requires proof of a valid Illinois driver's license or a valid State of Illinois ID card. Failure to produce the required documentation within 180 calendar days will result in immediate termination of employment.

Contact Information for Applicants

Colette Homan
Human Resources
309-438-8848
cshoman@ilstu.edu

Important Information for Applicants

This position is subject to a criminal background investigation and if applicable, an employment history review, based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation and/or an employment history review. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

Illinois State University is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at (309) 438-3383 . The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence.

If you are having difficulty accessing the system, please call Human Resources at (309) 438-8311 .

Application Opened: 06/14/2024 11:00 AM CST
Application Closes: 06/28/2024 11:55 PM CST