All the benefits and perks you need for you and your family:

- Benefits from Day One

- Paid Days Off from Day One

- Student Loan Repayment Program

- Career Development

- Whole Person Wellbeing Resources

- Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

Location: 13601 Bruce B Downs Blvd. Ste 250, Tampa FL, 33613

The community you'll be caring for: AdventHealth Medical Group West FL

The role you'll contribute: Referral Coordinator

The Referral Coordinator is responsible for receiving referral requests, obtaining physician approval, processing medical records requests pertaining to referrals and processing the referral. Schedules appointments with the referral, when necessary. Develops and maintains positive relationships with physician offices, patients and facilities while conveying accurate benefit and payment details in regard to any and all future visits. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

The value you'll bring to the team:

• Demonstrates through AdventHealth's Service Standards of Own it, Love Me, Make it Easy and Keep Me Safe.

• Ensures pre-certification and verification of benefits has been obtained and clearly documented on all required exams prior to procedure.

• Makes outgoing calls or utilizes on-line recourses to obtain for pre-certification or any authorization required by the insurance carriers.

• Contacts patient or physician's office using HIPAA guidelines prior to schedule exam when additional information is required.

• Schedules hospital admissions, outpatient procedures/tests and notifies patient of appointment and referral number the same day it is obtained.

Qualifications
The expertise and experiences you'll need to succeed :

Minimum qualifications :

• High School diploma or equivalent

• Possesses a strong knowledge, understanding, and competency in the areas of insurance carrier plans and coverage benefits, procedures, CPT codes, HCPCS, and ICD-10 codes.

• Possesses a strong knowledge of required waivers or documents.

• Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)

• Professional, oral, and written communication skills

• Problem solving and critical thinking skills

• Ability to work in a team setting, as well as, independently

• Ability to work well under pressure with deadlines - sense of urgency

• Ability to prioritize and manage simultaneous assignments with frequent interruptions while paying close attention to details

• Maintains effective working relationships with patients, team members and providers.

Preferred qualifications:

• Medical terminology and office background

Understanding of co-insurance, co-pays and deductibles and the ability to explain

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