Job Description

ECU Health

About ECU Health Medical Center

ECU Health Medical Center, one of four academic medical centers in North Carolina, is the 974-bed flagship hospital for ECU Health and serves as the primary teaching hospital for The Brody School of Medicine at East Carolina University. ECU Health Medical Center has achieved Magnet® designation twice and provides acute and intermediate care, rehabilitation and outpatient health services to a 29-county region that is home to more than 1.4 million people.

Position Summary

The Referral Coordinator must demonstrate the knowledge and skills necessary to coordinate operations of the referral processes, including, but not limited to pre-certifications, and scheduling appointments. Coordinate operations and processes of the Centralized Referral Office. Office equipment operation and additional duties as required by practice manager.

Responsibilities

1. Coordinate operations and processes
a. Obtaining pre-certifications
b. Collaborate with medical practices/facilities to schedule referral appointments, diagnostic testing, and imaging procedures timely.
c. Coordinate referral appointment information and testing/visit instructions to patients by telephone or letter.
d. Maintaining Excel spreadsheet Referral Log.
e. Fax required documents (office notes and orders) to non-EHR practices/facilities in preparation of patient's visit/test.
f. Scan documents (office notes/test results) into EHR from non-EHR practices/facilities.
2. Office Proficiency
a. Must possess excellent telephone skills.
b. Must be capable of multitasking.
c. Must possess computer skills, with Excel and Word
knowledge/experience.
d. Must possess written communication skills.
3. Office equipment operation
a. Must be capable of operating multi-line telephones, scanner, copier, and fax machine.
4. Additional duties as required by manager
a. Monitors inventory needs and reports to the practice manager.
b. Other duties may be required that are not listed

Minimum Requirements

• High School or higher plus 1-2 years formal training/education is required.
• Must possess CPT and ICD-9/10 coding knowledge. Must know medical terminology, anatomy and physiology.
• 1-3 years related work experience.
• Must possess computer skills, with Excel and Word knowledge/experience
• Medical Office experience is preferred.

Other Information

Schedule

Monday- Friday 8am to 5pm

General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant's qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.