Referral Coordinator

Harker Heights, Texas

Employer: Ardent Health Services
Industry: Administrative Support
Salary: Competitive
Job type: Full-Time
Overview

Join our team as a day shift, full-time, Administration Referral Coordinator in Harker Heights, TX.

Fulfilling your purpose begins here:

People First, Always. Here's how we take care of our people:
  • Medical, vision, dental health insurance, health savings account / flexible spending, competitive pay, paid time off, 401k retirement plan with company match, employee assistance program and more.

Your team is bigger than your department:
  • Seton Medical Center Harker Heights is an 83-bed acute care hospital offering services such as Cardiology, Emergency Services and a Level IV Trauma Designated ER, General Surgery, Orthopedic Surgery, Total Joint Replacement, Gastroenterology, Diagnostic Services and more.
  • We believe healthcare is a team sport and every player has something to contribute. We show compassion, celebrate differences and treat one another with respect.

Responsibilities

  • Sorts, alphabetizes and files all paperwork relating to patient's charts
  • Demonstrates effective communication skills appropriate to a professional atmosphere
  • Assists the team by greeting customers in a friendly and expedient manner and providing the information or service requested
  • Provides back-up to team by answering high volume phone calls
  • Answers telephone professionally with cheerful enthusiasm and identifies self and ensures caller receives resolution to inquiry
  • Refers/schedules patients needing appointments with specialist or for various testing
  • Obtains pre-certifications or authorizations as needed
  • Prioritizes patient charts needing referrals via triage method
  • Ensures patient's insurance requirements are met before scheduling
  • Maintains sensitive and confidential information appropriately
  • Faxes records as needed to specialists
  • Assists nursing staff with level of priority/urgency in patient care
  • Continually seeks ways to improve processes and add value to department
  • Performs related assignments as required and assigned
  • Assist with any special projects, as needed
  • Maintains and increases a personal working knowledge of Clinic policies
  • Experience in retrieving authorizations and working referrals

Qualifications

Job Requirements:
  • High School Diploma or GED
  • Previous customer service experience in a retail, business, or office setting delivering exceptional customer service
  • Strong grasp of medical terminology
  • Well versed in HIPAA laws and keep patient documentation and information confidential

Preferred Job Requirements
  • One (1) year of medical office reception experience
  • One (1) year of experience working with EPIC
  • One (1) year of experience with Authorizations or Referrals
Created: 2024-05-03
Reference: 98486
Country: United States
State: Texas
City: Harker Heights

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