Referral Services Center Liaison Assistant

At Mass General Brigham Home Care, we place great value on being a diverse and inclusive community. Mass General Brigham Home Care is dedicated to diversity, equity, and inclusion as we aim to reflect the diversity of the patients in our local community. We have a dedicated focus on equity. Thus, we believe in equal access to quality care, employment and advancement opportunities encompassing the full spectrum of human diversity: race, gender, sexual orientation, religion, ethnicity, national origin and all the other forms of human presence and expression that make us better able to provide innovative and cutting-edge healthcare and research.

A fast-paced customer service, and data entry department. Referrals are prepared for admission to home care. Process internal and external referrals by receiving patient information from a variety of methods. Clinical and non-clinical information is obtained and entered into a computerized system. Relevant information is communicated to all stakeholders. Respond to external and internal inquiries by providing information and assistance.

Qualifications

This is a hybrid role and will train in Newton, MA. This position will work 10am - 6:30pm, M-F and will rotate working weekends with the hours 8:30am - 5pm.

Key Responsibilities

• Assisting Mass General Brigham Home Care Clinical Liaisons to facilitate referrals from health care providers to MGBHC by capturing data points on a referral for liaison to review and follow up on with provider.

• Work in MGBHC electronic referral system 4-Next and MGB EPIC

• Ensure that all requirements for referral acceptance are checked including 'but not limited to', geography, Insurance, current capacity, for agency and CMS compliance.

• Assist with management of and triaging of incoming Referral orders from electronic portals and incoming documents.

• Complete tasks as assigned to ensure that all information required for a patient admission is complete

• Clinical and non-clinical data is entered, updated, according to RSC policies.

• Clinical resources are obtained appropriately when decisions required are clinical in nature.

• Work equipment will be maintained, and problems will be resolved including notification to manager.

• Communication with all customers is practiced in an effective and efficient manner according to department guidelines of providing excellence in customer service.

• Additional tasks as required

Education/Degree Requirements

Associates Degree Required

Preferred Experience

• 2-3 years clerical experience

• Computer skills in Microsoft Office and ability to learn other software applications required

• Must be able to work a varied and changing work schedule

• Basic medical terminology preferred

• Knowledge of insurance, managed care and discharge planning in home health preferred

• Highly developed critical thinking communications and customer service skills necessary

• Strong written, verbal, and electronic communications skill

• Ability to interact effectively with a diverse population

• Strong organizational skills and ability to accurately work with detailed information

Skills Specific learned activity gained through training, e.g., keyboarding, computer skills,

Physical Environment

Hybrid variable remote environment. In office presence required for new employee orientation, precepting also as requested by department manager.

EEO Statement

Mass General Brigham Home Care is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.