Referral Specialist / Northwest Physicians Group / Primary Care Clinic

Responsibilities

ABOUT NORTHWEST PHYSICIANS GROUP

Northwest Physicians Group formed in 2013 with a focus towards population health management. The group has grown to a network of over 40 providers serving patients at numerous primary, specialty, and urgent care locations in and around Amarillo, Texas. Northwest Physicians Group is affiliated with Northwest Texas Healthcare System, a 495-bed system acute care hospital that serves approximately 650,000 residents of the Texas Panhandle and surrounding region. The system provides acute care services including cardiac, pediatric, women's, emergency, surgical and behavioral healthcare.

Position Summary: Referral Specialist

• Processes both internal and external referral requests and assists in properly navigating patients into the multi-specialty clinic from external referral sources / emergency rooms / patients
• Accurately registers and schedules patients pursuant to established protocols for Northwest Texas Physician Group providers
• Contacts referring providers and patients to efficiently and thoroughly complete patient pre-registration criteria and communicate scheduled appointments
• Monitors incoming medical records and third party communication and routes to providers / medical assistants or Practice Manager as appropriate
• Scans and properly indexes medical records into EMR system
• Responds to requests for medical records according to clinic policy
• Conducts verification of eligibility for new patients and communicates clinic's expectation of payment at time of service - may collect co-payments and co-insurance at time of scheduling
• Generate weekly and monthly reports
• Makes reminder calls for scheduled appointments
• Other duties as assigned
• Willingly accepts other assignments when requested
• May travel between facilities when requested

Independence Physician Management (IPM), a subsidiary of UHS, was formed in 2012 as the physician services unit of UHS. IPM develops and manages multi-specialty physician networks and urgent care clinics which align with UHS acute care facilities. It also provides select services for the Behavioral Health division of UHS. Through continuing growth, IPM operates in 11 markets across six states and the District of Columbia. Our leadership team, practitioners, and teams of healthcare professionals are collectively dedicated to improving the health and wellness of people in the communities we serve.

As a Northwest Physicians Group employee you will be part of a first class organization offering:

• A Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(K) with company match

About Universal Health Services (UHS), Inc.

One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $13.4 billion in 2022. During the year, UHS was again recognized as one of the World's Most Admired Companies by Fortune; and listed in Forbes ranking of America's Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 94,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. states, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com

Qualifications

Required Knowledge, Skills, Licensure, Training & Travel Requirements (if applicable):

• High school diploma or equivalent. Prefer certification or training as an Administrative Medical Assistant
• Minimum of 2 years in a medical office setting or hospital admissions/scheduling department involving patient registration, scheduling, verification of benefits and customer service
• Knowledgeable in the proficient use and application of an EMR system
• Acute healthcare knowledge with understanding of clinical terminology and medical office proccess, medical insurance billing/managed care, and HIPAA privacy standards
• Strong interpersonal communication with excellent written and oral communication skills.
• Typing and strong computer skills required. Proficiency in MS Office applications
• Ablility to provide excellent customer service to both internal and external customers
• Ability to quickly and accurately process and key data in and EMR
• Must be able to evaluate clinical data in order to properly process patient referrals

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success.

Notice

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: https://uhs.alertline.com or 1-800-852- 3449

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