Refunds Team Specialist - Hybrid

Job Details

Req ID: 94856

Supported Practice: Heartland Dental

Category: Accounting and Finance

Location: 1200 Network Centre Drive, Effingham, IL 62401

Position Summary:


Refunds Team Specialist, Accounting & Finance

We're looking for a detailed, organized, self-motivated individual to join our Refunds Team! If you have a positive attitude, are good at multi-tasking, and can prioritize your daily workload efficiently, this job is for you. This position is responsible for processing transactions for patient and insurance refunds while providing support for our outlying dental offices including fielding calls from patients and insurance companies.

With more than 1,000 dental offices supported across 37 states, over 10,000 team members and over 1,600 supported doctors in our support, Heartland Dental has a proven track record of growth and success. We're looking for professional individuals who are open, positive and mentally flexible to join our network of support.

The position reports to the Refunds Team Manager and will also support key initiatives (goals) of the Accounting-Refunds team.

Below is an overview of the duties and responsibilities you would take on in this role:

• Audit patient accounts in Microsoft Excel to process patient and insurance refunds
• Review Explanation of Benefits from Insurance Companies to verify payments and refunds issued
• Processes incoming refund mail.
• Respond to inquiries in writing using Microsoft Outlook and over the phone regarding payments, adjustments, account balances, etc.
• Utilize
  BlackLine
  software as part of the account reconciliation process.
• Prepare release forms using Microsoft Office for patients and work with supported offices to determine a fair and reasonable resolution to the patient concerns
• Report incorrect billing issues, patient concerns, etc. to management as issues arise
• Field all requests from operations and other home office departments on various questions
• Work on special projects as assigned

Minimum Requirements:

• Able to be in the office at least two days a week.
• Completion of one of the following:
• Two years of accounting or insurance experience OR
• Associate degree and not less than one year of accounting or insurance experience.
• Strong computer skills, including experience with Microsoft Word, Outlook Excel and PowerPoint.
• Strong organizational skills, accuracy and attention to detail
• Ability to work well under pressure and prioritize multiple tasks
• Strong verbal and written communication skills
• Ability to answer telephone calls and communicate information to callers
• High level of maturity, personal initiative, and sound judgment

We put our people first at Heartland Dental, and that shows in our generous benefits package.

Company retains the sole discretion to change the duties of the position at any time.

We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.