Regional Ombudsman, CG-0301-15

Summary

This position is located in the Office of Ombudsman, of the Federal Deposit Insurance Corporation and provides support as a liaison to FDIC and regulated financial institutions to influence systemic change to improve operations and customer service and encourage the use of effective conflict management practices. There is currently one position in the Dallas, TX Regional Office at this time. This announcement may also be used to fill potential vacancies in Chicago, IL and Atlanta, GA.

This job is open to

• Internal to an agency
  
  Current federal employees of this agency.

Clarification from the agency

This position is open to current FDIC permanent employees with competitive status eligibility.

Duties

• Serves as the principal OO liaison to RMS and DCP management and staff in the assigned region for regulatory issues brought forward by the industry.
• Serves as an expert liaison with other Divisions and Offices in the assigned region involved in matters brought to the attention of the OO.
• Builds external relationships by promoting customer service and public relations within the region through responsive, professional and timely program stewardship that enhances the image of the Corporation.
• Meets with insured depository institution officials and/or boards of directors, FDIC and other federal and state government regulators to discuss and resolve complaints brought to the attention of the OO.
• Performs and/or coordinates the investigation of complaints; reviews supervisory materials for the resolution of complex or sensitive inquiries and complaints relating to FDIC regulatory activities.
• Develops extensive outreach programs to be presented to the industry, including bank commissioners and trade associations.

Requirements

Conditions of Employment

Completion of Confidential Financial Disclosure may be required.

Minimum Background Investigation (MBI) required.

Qualifications

Qualifying experience may be obtained in the private or public sector. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic, religious/spiritual; community; student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Additional qualifications information can be found here.

To qualify, applicants must have completed at least one year of specialized experience equivalent to at least the GS/CG-14 grade level or above in the Federal service. Specialized experience is defined as working in a banking regulatory environment analyzing and processing examination reports of insured financial institutions reviewing policies, rules and regulations to ensure fair treatment of institutions throughout the examination and regulatory processes; and coordinating the analysis of operating programs related to the banking industry to identify patterns and systematic problems and developing procedural and/or policy changes to resolve complaints and disputes made against insured depository institutions.

Applicants must have met the qualification requirements (including selective placement factors - if any) for this position within 30 calendar days of the closing date of this announcement.

Education

There is no substitution of education for the experience for this position.

Additional information

Selectee(s) for this position will be required to report to their duty station office two days per week.

If selected, you may be required to serve a probationary period.

Salary reflects a pay cap for this position of 252,500.

The range of pay shown includes base pay plus supplemental locality adjustments. The locality rates for these duty locations range from a low of 23.45% to a high of 30.41%. Pay will vary by grade level and the locality rate for the geographic location where the position is located. For more on FDIC locality rates, click here.

To read about your rights and responsibilities as an applicant for Federal employment, click here.

Additional selections may be made from this vacancy announcement to fill identical vacancies that occur subsequent to this announcement.

• Benefits
  
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  
  In addition to the regular benefits offered by Federal agencies, the FDIC offers additional benefits to its employees. These benefits, some at minimal cost, are some of the best and most competitive in both the private and public sectors.
  
  To find out more, click here.
  
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your resume and the online assessment questionnaire will be reviewed, to determine whether you meet the qualification requirements outlined in this announcement. Therefore, it is imperative that your resume contain sufficiently detailed information upon which to make the qualification determination. Please ensure that your resume contains specific information such as position titles, beginning and ending dates of employment for each position, average number of hours worked per week, and if the position is/was in the Federal government, you should provide the position series and grade level.

Your resume will also be evaluated to measure your responses to the assessment questions. If you rated yourself higher on the questionnaire than what is supported by your resume, your overall qualifications assessment may be adversely affected.

Top ranked candidates will be referred to the selecting official for further review and consideration.

The competencies/knowledge, skills, and abilities (KSAs) you will be assessed on are listed below.

• Knowledge of the risk management examination process (e.g. anti-money laundering and combating the financing of terrorism (AML/CFT), information technology, trust, emerging risks), Compliance, and CRA, as well as supervisory methods and procedures applicable in resolving regulatory matters.
• Ability to communicate orally with high-level contacts, in a confidential and neutral manner.
• Ability to communicate in writing.
• Ability to provide early warning of new areas of concern, upward feedback, critical analysis of systemic needs for improvement, and make change recommendations.
• Knowledge of conflict management techniques and facilitation skills to meet with high level banking and FDIC officials and assist with the resolution of complex and sensitive issues.
• Skill in the review, analysis, and processing of risk management and compliance examination reports, applications, and other investigations as performed in the Regional Offices.
• Ability to plan, coordinate, and implement sensitive and highly complex inter-divisional projects and programs.

You do not need to respond separately to these KSAs. Your answers to the online questionnaire and resume will serve as responses to the KSAs.

You may preview questions for this vacancy.

• Benefits
  
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  
  In addition to the regular benefits offered by Federal agencies, the FDIC offers additional benefits to its employees. These benefits, some at minimal cost, are some of the best and most competitive in both the private and public sectors.
  
  To find out more, click here.
  
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
• Required Documents
  
  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
  
  Failure to provide all of the required documentation as stated in this vacancy announcement, may result in an ineligible determination or may affect your consideration status. Please review the following to determine your eligibility and which document(s) is required to complete your application:
  
  FDIC EMPLOYEES: If you want to be considered non-competitively include a copy of your SF-50. The SF-50 must show the highest grade level or full performance level applicant has attained competitively on a permanent basis, and grade must be equivalent or higher than the grade for which applying.
  
  
  If you are relying on your education to meet qualification requirements:
  
  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
  schools accredited by accrediting institutions recognized by the U.S. Department of Education.
  
  Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
• How to Apply
  
  To begin, click the "Apply" button and follow the prompts. If you haven't already, register and establish a USAJOBS account. After you register online, click the "Apply" button to complete the online assessment questionnaire, and submit all required documents. Please be sure to click "Submit Application" to complete the application process. You must apply online.
  
  Applicants requesting an exception from the online process must contact the Human Resources Specialist or point of contact listed in this announcement prior to 12:00 noon local time on the closing date.
  
  To return to your saved application, log in to your USAJOBS account and click on "Applications" tab. Click on the "Position Title," and then select "Update Application" or "Additional Application Information" to continue.
  
  You have until 11:59 p.m. ET (Eastern Time) on the closing date of this announcement to complete the application process.
  
  Please ensure you have completed the application process by verifying the status of your application on-line to reflect: "Received". Failure to complete the application process will result in an incomplete application and you will not be considered for the position.
  
  Agency contact information
  
  Katherine Filipe
  
  Phone
  
  617-347-2845
  
  TDD
  800-925-4618
  Fax
  000-000-0000
  Email
  
  KFilipe@fdic.gov
  
  Address
  
  Federal Deposit Insurance Corporation
  
  FDIC Human Resources Branch
  
  3501 Fairfax Drive
  
  HRB (PA-1730-5007)
  
  Arlington, Virginia 22226
  
  United States
  
  Next steps
  
  You may check the status of your application on-line 24 hours a day, 7 days a week through USAJOBS by signing in and selecting "Application Status." Thank you for your interest in working for the Federal Deposit Insurance Corporation.
• Fair and Transparent
  
  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
  
  
  • Criminal history inquiries
  • Equal Employment Opportunity (EEO) Policy
  • Financial suitability
  • New employee probationary period
  • Privacy Act
  • Reasonable accommodation policy
  • Selective Service
  • Signature and false statements
  • Social security number request

Required Documents

Failure to provide all of the required documentation as stated in this vacancy announcement, may result in an ineligible determination or may affect your consideration status. Please review the following to determine your eligibility and which document(s) is required to complete your application:

FDIC EMPLOYEES: If you want to be considered non-competitively include a copy of your SF-50. The SF-50 must show the highest grade level or full performance level applicant has attained competitively on a permanent basis, and grade must be equivalent or higher than the grade for which applying.


If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

To begin, click the "Apply" button and follow the prompts. If you haven't already, register and establish a USAJOBS account. After you register online, click the "Apply" button to complete the online assessment questionnaire, and submit all required documents. Please be sure to click "Submit Application" to complete the application process. You must apply online.

Applicants requesting an exception from the online process must contact the Human Resources Specialist or point of contact listed in this announcement prior to 12:00 noon local time on the closing date.

To return to your saved application, log in to your USAJOBS account and click on "Applications" tab. Click on the "Position Title," and then select "Update Application" or "Additional Application Information" to continue.

You have until 11:59 p.m. ET (Eastern Time) on the closing date of this announcement to complete the application process.

Please ensure you have completed the application process by verifying the status of your application on-line to reflect: "Received". Failure to complete the application process will result in an incomplete application and you will not be considered for the position.

Agency contact information

Katherine Filipe

Phone

617-347-2845

TDD
800-925-4618
Fax
000-000-0000
Email

KFilipe@fdic.gov

Address

Federal Deposit Insurance Corporation

FDIC Human Resources Branch

3501 Fairfax Drive

HRB (PA-1730-5007)

Arlington, Virginia 22226

United States

Next steps

You may check the status of your application on-line 24 hours a day, 7 days a week through USAJOBS by signing in and selecting "Application Status." Thank you for your interest in working for the Federal Deposit Insurance Corporation.

Fair & Transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

• Criminal history inquiries
• Equal Employment Opportunity (EEO) Policy
• Financial suitability
• New employee probationary period
• Privacy Act
• Reasonable accommodation policy
• Selective Service
• Signature and false statements
• Social security number request