Registrar Palm Beach Gardens Outpatient Ctr. (Part Time, Weekends)

West Palm Beach, Florida

Employer: Nicklaus Children's Health System
Industry: Clerical/Administrative
Salary: Competitive
Job type: Part-Time
Description

Job Summary

Greets patients and families in person or on the telephone. Obtains demographic, third-party payer, financial information, medical information, and identification to schedule or register the patient for services. Obtains authorization and collects payments when required.

Job Specific Duties

  • Greets patients and families in person or on the telephone in a respectful and empathetic manner. Responds to questions and/or problems and keeps open lines of communication with patients/families.
  • Interviews patients/families to obtain demographic, third-party payer, financial/medical information, and identification to schedule, pre-admit/admit, or pre-register/register patients.
  • Verifies third party payer information via the web or telephone.
  • Requests and documents appropriate authorization for hospital and physician services via web or fax and follows up until authorization is obtained.
  • Documents all activities in the Collection Notes file of the computer system as appropriate.
  • Obtains all necessary consents for patient.
  • Directs families to appropriate location in the facility.
  • Verifies patients are accompanied by legal guardian and notifies Risk Management if patient is present with anyone other than legal guardian for any non-emergent visits.
  • Notifies and educates patient/family of financial responsibility and documents collections in hospital system.
  • Communicates with appropriate departments if any issues/questions arise and/or to accommodate any special needs for patients.
  • Obtains and validates prescriptions when appropriate.
  • Places and monitors patients arriving for outpatient services by using patient tracking system.
  • Corrects any registration errors made utilizing the QA system.
  • Scans all documents to the appropriate folder in the PEDS system.
  • Schedules hospital and/or physician services as appropriate.
  • Triages incoming facility inquiries and routes appropriately.


Qualifications

Minimum Job Requirements

  • 1 year of customer service experience


Knowledge, Skills, and Abilities

  • High school education or equivalent preferred.
  • 1 year of healthcare environment preferred.
  • Able to communicate effectively in English both verbally and in writing, in a clear, concise, and courteous manner.
  • Fluent in Spanish strongly preferred.
  • Basic proficiency in Microsoft Office including Word, Excel and Outlook.
  • Able to accurately enter and interpret data.
  • Able to adapt and react calmly under stressful conditions in a pleasant manner.
  • Able to serve customers with courtesy and respect.
  • Able to learn and use system-wide hospital application(s).
  • Able to maintain confidentiality of sensitive information.
  • Ability to follow complex written or verbal instructions to solve problems.
  • Able to establish necessary professional relationships, interact, and communicate effectively with internal and external customers.
  • Able to effectively manage and use resources to successfully meet the competing deadlines of a variety of tasks, problems, and projects.
  • Able to take and respond to on-call shift or shifts as assigned on weekdays, weekends, and holidays
Created: 2024-06-20
Reference: 26810
Country: United States
State: Florida
City: West Palm Beach
ZIP: 33411

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