HR Assistant/Case Manager *URGENT NEED*

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Job Description

Disability and Leave Services (DLS) team in the HR Services organization is building a best-in-class case management program to deliver leave of absence, disability and accommodation services to internal employees across the U.S.

The DLS Case Manager provides case management for all types of leave of absence and disability life events. The DLS Case Manager is highly skilled in answering questions, understanding the employee's situation, applying the appropriate benefits, responding to changing circumstances and needs, and paves the way for a connected and trusted case management experience. Case Managers are the single point of contact for an employee throughout an entire leave of absence or disability event.

Essential Responsibilities:

• Initiate and respond to inquiries about leave and disability events, benefits, and options available to employees
• Serve as a point of contact for assigned employees (150 - 200 employee cases) to provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans, federal and state laws and benefit plans,
• Leverage duration guidelines, best practice tools and resources to support oversight of a leave event as appropriate
• Critically assess and adjust the case management plan to an employee's changing needs
• Address and respond to sensitive situations
• Troubleshoot issues and seek to remove barriers before, during, or after a leave event
• Respond to employee impacting issues that may arise during the leave event and ensure the right communication occurs
• Identify and solve problems that may arise, sometimes with limited information
• Facilitate a smooth return to work and ramp-back plan for employees returning to the workplace
• Educate managers and business partners on employee concerns and needs prior to being off or returning back to work
• Communicate regular updates to employees and stakeholders both verbally and in writing
• Ensure compliance with standard work, federal/state regulations, and company policy
• Maintain system records to ensure accurate and timely information/documentation
• Consult, coordinate and partner with our third party administrator, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate
• Other duties as assigned

Basic Qualifications

• Bachelor's degree or equivalent professional or military experience.
• 2+ years of experience as a case manager using case management systems, reviewing cases for eligibility, determining the appropriate benefits that apply to a specific situation, and establishing/executing a case management plan. 6+ years of experience will qualify in lieu of a Bachelor's degree.
• One year of experience in Human Resources or customer service in a leave and/or disability field can be substituted for one year as a case manager
• Experience in MS Word, Excel, Access, Outlook and PowerPoint

Preferred Qualifications

• 2+ years of related experience in a leave of absence and/or disability claim management role
• Knowledge of federal or state Leave and Disability regulations, specifically ADA/ADAAA and FMLA
• Experience working multiple projects or cases independently in environment with changing priorities
• Experience working with confidential information
• SPHR, PHR, or CPDM certifications, or equivalent
• Experience providing case management services for a large, multi-state employer or on behalf of a carrier/TPA with clients in multiple states
• Experience with global service and employee delivery
• Strong problem solving, time management and priority setting skills
• Experience providing guidance to employees or managers on leave of absence, disability plan, accommodation, human resources, benefits, or employee matters
• 2+ years of related experience in a leave of absence and/or disability claim management role
• Knowledge of federal or state Leave and Disability regulations, specifically ADA/ADAAA and FMLA
• Experience working multiple projects or cases independently in environment with changing priorities
• Experience working with confidential information
• SPHR, PHR, or CPDM certifications, or equivalent
• Experience providing case management services for a large, multi-state employer or on behalf of a carrier/TPA with clients in multiple states
• Experience with global service and employee delivery
• Strong problem solving, time management and priority setting skills
• Experience providing guidance to employees or managers on leave of absence, disability plan, accommodation, human resources, benefits, or employee matters
• 1-2 years of work from home experience

If you are interested, please send updated resume and phone call availability to Tammi Mendiola at [email protected]

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.