Remote Community Health Coordinator, Moncrief Cancer Institute - Fort Worth

Why UT Southwestern?

With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued patients and employees. With over 20,000 employees, we are committed to continuing our growth with the best professionals in the healthcare industry. We invite you to be a part of the UT Southwestern team where you'll discover teamwork, professionalism, and consistent opportunities for growth.

Job Summary

UTSW is seeking a Remote Community Health Coordinator to join the Moncrief Cancer Center. The Remote Community Health Coordinator will assist with the outreach endeavors for cancer screening programs, focusing primarily on colorectal cancer screening in East Texas. Reporting to the Program Manager of Public Education and Community Outreach, this position is a crucial part in advancing preventative healthcare initiatives and promoting early detection strategies within the community. Due to area that this position supports, candidates who reside in East Texas are highly preferred. If you enjoy a challenging, fast-paced environment and value working in a collaborative setting where you are valued as a team member, this is the position for you.

Experience and Education

Minimum Requirements

• High school diploma or equivalent and current certification as a Community Health Worker in the state of Texas.
• At least four (4) years of experience as a Certified Community Health Worker required.
• Some college and managerial experience preferred.

Primary Job Duties

• Develops and maintains collaborative partnerships with FQHC's, health systems, community clinics, healthcare providers and other community partners.
• Assists and supports Program Manager with various projects, such as provider and clinic meetings throughout the region.
• Supports patient engagement and recruitment efforts for the colorectal cancer screening program.
• Interacts and engages with the community and oncology patients to promote the prevention and early detection of colorectal cancer.
• Maintains accurate county and community data for service area, diligently recording all encounters in CRM database.
• Collaborates with research team to report all outreach encounters and program-related engagements as required by grantors.
• Attends and represents Moncrief Cancer Institute at health fairs and educational events in the East Texas region, delivering informative and educational programs for patients, family members, and/or the general public.
• Assists in promoting and participating in special events that further the mission and the community identity of Moncrief Cancer Institute.

Additional Job Duties

• Oversees and trains Remote Community Health Service team members' knowledge and skills necessary to perform all required program activities.
• Provides daily operational management of Network Access Improvement Program (NAIP) patient participation activities performed by team members to assure high levels of participant satisfaction with a focus on PACT.
• Serves as first-line manager for all team members within the program.
• Assists Manager by utilizing high-risk member reporting to identify/select possible candidates for each service.
• Works with NAIP Manager on marketing efforts includes outreach to clinics having possible candidates and arranging presentations to these or other potential community partners as needed.
• Enrolls, sets up, and validates RPM equipment in member's residences; Educates member on use and features.
• Educates members about all remote service NAIP programs and their benefits for health and quality of life.
• Oversees RPM utilization and troubleshoots issues related to equipment replacement, repair, or refurbishing.
• Works with RPM vendor to address any equipment or portal software issues or needs.
• Assists community partners with barriers to member access and compliance to services; assists with connecting members to community partners as needed.
• Assists participation compliance through telephonic or face-to-face visits as needed. Assists with writing models, protocols, and scripting utilized in the NAIP program.
• This includes Mobile Community Health Programs, Remote Patient Monitoring (RPM), and Medication Management.
• Serves as liaison between UTSW, Amerigroup Medicaid, program vendors, and community partners.
• Attends meetings with community partners to address goals, barriers to services, and program improvement, assists with weekly and monthly reporting; Provides NAIP Manager reporting on marketing outreaches, referrals to programs, discharges, and others.
• Audits member RPM charts monthly for accuracy, productivity, and timeliness; Performs other duties as assigned.

Knowledge, Skills & Abilities

Work requires excellent communication skills, both verbal and written. Work requires the ability to organize, coordinate, and demonstrate judgement, professionalism, diplomacy, assertiveness and initiative. Work requires frequent departmental interfaces with internal and external customers to coordinate and provide optimal level of program services. Serves as a role model and resource to the staff. Serves as a liaison between department management and staff. Work requires personal contact with program members and staff to provide technical support of RPM equipment and software and resolve routine problems related to online connections, tablet functionality, power access, etc. Work requires ability to lift and carry RPM boxed kits, and individual components. Work requires ability to maintain current customer service, clinical, and technical skills by attending training opportunities to continue level of competency and ensure compliance with departmental policies and procedures. Work requires knowledge and ability to develop and implement policies and procedures. Work may require response to budget variances by developing plan for corrective action. Helps develop cost containment strategies to operate the department.

Working Conditions

Work is performed in the office area and remotely in other locations to provide flexibility for meeting with members, community partners, vendors, etc. within the Dallas and Tarrant service areas. Must have reliable transportation.

To learn more about the benefits UT Southwestern offers visit https://www.utsouthwestern.edu/employees/hr-resources/

For general COVID-19 information, applicants should visit https://www.utsouthwestern.edu/covid-19/work-on-campus/

This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information. UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of: race; color; religion; national origin; sex; including sexual harassment; age; disability; genetic information; citizenship status; and protected veteran status. In addition, it is UT Southwestern policy to prohibit discrimination on the basis of sexual orientation, gender identity, or gender expression. To learn more, please visit: https://jobs.utsouthwestern.edu/why-work-here/diversity-inclusion/.