Remote Service Desk Specialist

A client of Insight Global is looking for a service desk specialist to help during their Holiday season. This individual will be responsible for technical troubleshooting and communicating with internal associates to help support the internal stores. Majority of the issues will be surrounding their instore handheld systems. Candidates will take an average of 8-10 calls/ tickets per day. Ideally, candidates will be able to work a later shift to cover their west cost stores. Candidates will be required to work 1 weekend day.

Training Schedule: M-F 9-5pm

Pay Rate: $21.00/ Hour

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Required Skills & Experience

Strong communication skills
Experience troubleshooting mobile devices, printers, POS systems, etc.
Microsoft Suite experience

Nice to Have Skills & Experience

Retail experience
POS support
Microsoft Suite
Android troubleshooting

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.