Our client is looking for a ServiceNow ITSM Developer to join their ServiceNow platform team to design, develop, configure, troubleshoot, and implement ServiceNow applications & services. This role will join the team that focuses on delivering new enhancements across the platform and ITSM applications. Some of the major responsibilities of this role will be:

(10%) Solution Design: Collaborate with partners to gather requirements, analyze business processes, and translate them into technical solutions leveraging the capabilities of the ServiceNow platform

(40%) Development: Develop solutions using JavaScript, GlideScript, Jelly, AJAX, JSON, AngularJS, Web Services, MYSQL, XML, HTML, and CSS.

Follows best and leading practices for out of the box configurations and any customization as determined by platform architect

(10%) Delivery: Follows different delivery approaches including waterfall, kanban, and agile as aligned to SDLC practices and product management release cycles. Works from a prioritized backlog as part of an agile team, in 2-week sprints as part of a planning increment.

(20%) Integrations: Design and implement integrations between ServiceNow and other enterprise systems, ensuring seamless data flow and interoperability using APIs, Integration Hub, and other methods

(10%) Documentation and Training: Create comprehensive technical documentation, including architectural diagrams, design specifications, and user guides. Conduct training sessions for partners and end-u as needed.

(10%) Continuous Improvement: Stay updated with the latest trends, features, and capabilities of the ServiceNow platform. Proactively seek out areas for process improvement and innovation, such as refactoring existing capabilities for increased value.

Performance Optimization: Execution on performance optimization, scalability improvements, and enhancement of the overall user experience on the ServiceNow platform.

Governance and Compliance: Ensure compliance with security standards, regulatory requirements, and industry best practices in all aspects of ServiceNow platform implementation and usage

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience

3-5+ years in ITSM ServiceNow development
Scripting Languages: JavaScript, XML, HTML, CSS
Ability to understand use cases, personas and create solutions that are fit for use and purpose.
Integration technologies: REST API, SOAP, MID Server, JDBC, Integration Hub spokes, and Plug-ins/Store apps
Active ServiceNow Certified System Administrator (CSA)
Experience utilizing App Engine Studio, Washington DC release or newer

Nice to Have Skills & Experience

Active ServiceNow Certified Application Developer (CAD)

Active ServiceNow Implementation Specialist

Bachelor's degree in Information Technology, Computer Science, or related field

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.