Remote Systems Engineer II/III - INTL - United Kingdom

One of the largest Automotive Retailers in the world is seeking a Tier II-III Systems Engineer. As a Tier II-III Systems Engineer, you will be responsible for managing user accounts and resolving authentication issues. You will also handle and troubleshoot Tier II/III tickets through Zendesk, ensuring timely and effective resolution. Your role involves fully troubleshooting some tickets, granting necessary permissions, and diagnosing issues to their root cause. For complex problems, you will either fix them or escalate to the appropriate team. Strong problem-solving skills and a customer-focused approach are essential for success in this role. You'll also play a large part in migrating upwards of 11,000 u to the new tenant using Quest to Entra ID/ Azure AD. Lastly, there will be touch with East Coast members of this team and u !

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience
- 4+ Years of experience as a Systems Engineer
- 4+ years of experience with Office365
- 4+ years of experience troubleshooting tier II/III tickets through Zendesk
- 4+ years of experience with Quest
- 4+ years of experience with Entra ID/Azure AD

Nice to Have Skills & Experience
- Enterprise level Automotive Industry experience
- Enterprise level experience working with International teams
- Strong ability to support non-technical end u
- Experience using PowerShell for automation

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.