An employer is seeking a Remote Telecom/Network Analyst for a contract opportunity. This employee will be responsible for supporting this enterprise level company to prevent network outages or unplanned technical difficulties. This person will be working on a team of approximately 3 members and providing triage services when required to further escalate the ticket. They will be the first line of defense with support and must create tickets within ServiceNow for all incidents that occur and documenting them within the ticketing system. It would be extremely beneficial if this individual has worked in a NOC before or if they have a technical understanding of network outages and LAN/WAN networking. These individual needs strong customer service skills as they will be communicating with carriers to further investigate incidents. Shift flexibility is available for this position.

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Required Skills & Experience
- Network UP/DOWN familiarity experience.
- Experience/understanding of major networking and telecom hardware such as Firewall and modems
- Excellent customer service and communications skills
- Experience/knowledge working with a ticketing system

Nice to Have Skills & Experience
- Technical certifications
- Experience working with RingCentral and Avaya
- Experience working with Fortinet equipment

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.