Remote - Triage, IT Dental Office Help Desk
Effingham, Illinois
Employer: AMERICAN DENTAL PARTNERS
Industry: Information Technology
Salary: Competitive
Job type: Full-Time
Job Details
Req ID: 90109
Supported Practice: Heartland Dental
Category: Information Technology
Location: 1200 Network Centre Dr, Effingham, IL 62401
Position Summary:
Triage Technician, IT
As a Remote - IT Service Desk Triage Technician, you will be responsible for answering calls from Heartland Dental supported dental offices and monitoring electronic requests into the IT Service Desk and will assist with resolution or route caller to appropriate resource. The Triage team also assists with various projects, including assisting vendors with remote connectivity.
With more than 1,000 dental offices supported across 37 states, over 10,000 team members and over 1,600 supported doctors in our support, Heartland Dental has a proven track record of growth and success. We're looking for professional individuals who are open, positive and mentally flexible to join our network of support.
To give you an idea of the team structure, you will work on the Service Desk team which is comprised of 22 team members, reporting to the IT Dental Office Support Supervisor.
Below is an overview of the duties and responsibilities you would take on in this role:
Minimum Requirements:
Desirable Qualifications:
We put our people first at Heartland Dental, and that shows in our generous benefits package.
Company retains the sole discretion to change the duties of the position at any time.
We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.
Req ID: 90109
Supported Practice: Heartland Dental
Category: Information Technology
Location: 1200 Network Centre Dr, Effingham, IL 62401
Position Summary:
Triage Technician, IT
As a Remote - IT Service Desk Triage Technician, you will be responsible for answering calls from Heartland Dental supported dental offices and monitoring electronic requests into the IT Service Desk and will assist with resolution or route caller to appropriate resource. The Triage team also assists with various projects, including assisting vendors with remote connectivity.
With more than 1,000 dental offices supported across 37 states, over 10,000 team members and over 1,600 supported doctors in our support, Heartland Dental has a proven track record of growth and success. We're looking for professional individuals who are open, positive and mentally flexible to join our network of support.
To give you an idea of the team structure, you will work on the Service Desk team which is comprised of 22 team members, reporting to the IT Dental Office Support Supervisor.
Below is an overview of the duties and responsibilities you would take on in this role:
- Answer phone calls from supported offices
- Monitor requests and ensure proper routing and escalation
- Assist supported office team members with technical requests
- Route advanced requests to appropriate resource
- Assist with vendor requests for remote connectivity
- Assist with password resets
Minimum Requirements:
- Customer service experience
- Practical knowledge of computer concepts
- Strong computer skills, including experience with Microsoft Word, Outlook, and Excel
- Strong organizational skills, accuracy and attention to detail
- Ability to work well under pressure and prioritize multiple tasks
- Strong verbal and written communication skills
- Ability to answer telephone calls and communicate information to callers
- Ability to interact with co-workers in a collegial manner to accomplish common tasks
- High level of maturity, personal initiative, and sound judgment
Desirable Qualifications:
- Experience in assisting customer troubleshoot issues over the phone
- Experience in troubleshooting software and computer hardware systems
We put our people first at Heartland Dental, and that shows in our generous benefits package.
Company retains the sole discretion to change the duties of the position at any time.
We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.
Created: 2024-05-11
Reference: 90109
Country: United States
State: Illinois
City: Effingham
Similar jobs:
-
Senior Architect - Application Cybersecurity (Remote)
United Airlines, Inc. in Chicago, Illinois -
Senior Software Engineer - Java (US-Remote)
CDKGlobal in Hoffman Estates, Illinois💸 $115000 - $140000 per year -
Remote DevSecOp Engineer
Insight Global in Chicago, Illinois -
Manager, Field Marketing I/II (Area Marketing Manager - HCV) - Remote, Central/West
AbbVie in Chicago, Illinois -
Senior Manager, Franchise Revenue Management (Remote Opportunity)
Hyatt Corporate Office, Chicago in Chicago, Illinois -
Advanced Practice Provider - Inboxologist, Remote
Rush Hospital in Chicago, Illinois -
Remote Network Engineer
Insight Global in Hoffman Estates, Illinois -
Principal Architect - Identity & Access Management (Remote)
United Airlines, Inc. in Chicago, Illinois -
Instrument Installation Specialist (Laboratory Diagnostic systems)-Remote
Siemens Healthcare Diagnostics Inc. in Hoffman Estates, Illinois -
IT Account Support - (IT Help Desk) - Remote
AMERICAN DENTAL PARTNERS in Effingham, Illinois -
Field Service Engineer - Chicago IL (remote)
Danaher Corporation in Chicago, Illinois💸 $40 per hour -
FILLED Remote Full Stack Developer (React)
Insight Global in Chicago, Illinois -
Field Service Engineer - Champaign Urbana Illinois - Remote
ICU Medical in Lake Forest, Illinois -
VP, Advanced Sales-Life Insurance (hybrid Austin TX or remote)
National Financial Partners in Springfield, Illinois -
Remote Db2 Systems Programming DBA
The LaSalle Group in Downers Grove, Illinois -
Director - Enterprise Applications - SAP - USA Remote
Danaher Corporation in Chicago, Illinois -
Managing Director, Insurance Advisory - Remote
EPAM in Chicago, Illinois -
Managing Director, Healthcare Advisory Consulting - Remote
EPAM in Chicago, Illinois -
Lead Algorithm/Data Architect, Artificial Intelligence - USA Remote
Danaher Corporation in Chicago, Illinois💸 $150000 - $170000 per year -
Senior Lead Software Engineer, Full Stack (Remote -Eligible)
eSmartloan in Chicago, Illinois