OFFICE OF TALENT

Traditional 235 work days per year

FTE: 1.0

Salary Range: $46,746 - $56,095

** Please note : Applications will be received until May 16, 2024. If the position is not filled by then, we may consider applications submitted after the deadline. Interested applicants must apply online by visiting the Denver Public Schools job board at careers.dpsk12.org .**



Essential Functions and Objectives:

Supports Employee Services, an internal human resources team, providing first tier operational and administrative support to employees and the public regarding District Human Resources. Handles a high volume of inquiries in a timely manner, providing excellent customer service.

- Provides first tier information about Benefits, Staffing, Compensation, Training, Career Development, Performance Evaluations, Employee Self Service Systems, Guest Teachers, Employee/Labor Relations, Employee events, etc.; handles a high volume of calls and email inquiries, escalating as needed and forwarding to appropriate resources within the department.

- Assists employees with questions and various Human Resources (HR) form and application processing, such as benefit plan enrollment/change documents.

- Troubleshoots and resolves system issues for the online application system, employee self service portal, and HR website.

- Maintains logs and complete reporting requirements in an accurate and timely manner.

- Supports HR communication and change initiatives that go out to all employees from Human Resources (i.e. open enrollment, incentive payments, staff reductions, etc.).

- Maintains current on all aspects of HR policy, benefits, information or events, including eligibility, policy, procedures, benefits, vendor contact information, costs, etc.

- Provides support for records management, I9 compliance tracking and related human resources duties, as assigned.



Knowledge, Experience & Other Qualifications:

- One (1) or more years of customer service experience, HR onboarding, or HR technician/analyst/generalist experience.

- Experience working in a high volume recruitment or staffing environment or in an inbound Call Center.

- Effective time management and organizational skills.

- Effective verbal and written communication skills.

- Strong attention to detail.

- Effectively handles multiple demands and competing deadlines.

- The ability to take responsibility for one's own performance.

- Works collaboratively with others on a team.

- Ability to work in a fast-paced environment and handle a high volume of calls and email.

- Experience with data entry and HRIS software is strongly preferred.

- Proficiency with Microsoft Office/Google products including Word, Excel, Outlook, Google Docs. Google Sheets, Google Slides.

- Bilingual skills in Spanish/English preferred.

Education Requirements:

- High school diploma or equivalent required.



Additional Information:

- Work Year Calendars (including accrued time off): http://thecommons.dpsk12.org/Page/1129

- Benefits (including DPS contributions): http://thecommons.dpsk12.org/Page/1397

- Compensation Structures: http://thecommons.dpsk12.org/Page/244

- Employee must live and work with a permanent home address in Colorado while working for Denver Public Schools

About Denver Public Schools:

Denver Public Schools is committed to meeting the educational needs of every student with great schools in every neighborhood. Our goal is to provide every child in Denver with rigorous, enriching educational opportunities from preschool through high school graduation. DPS is comprised of nearly 200 schools including traditional, magnet, charter and alternative pathways schools, with an enrollment of more than 90,000 students.

DPS has become the fastest-growing school district in the country in terms of enrollment and the fastest-growing large school district in the state in terms of student academic growth. Learn more at dpsk12.org.

Denver Public Schools is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, age, disability, or any other status protected by law or regulation. It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors.