$18.50/hr

The Reservations Agent is a platform to join our highly skilled and recognized team. This role can afford you the possibility to grow and advance within the company. You will be part of a rock-star team and hotel that was recognized as a 2023 Best Places to Work - Large Companies in North Texas!

Join us for this incredible opportunity at Hyatt Regency Dallas, which is located downtown next to the iconic Reunion Tower. The Reservations Agent is responsible for daily and weekly reservation duties. The ideal candidate will ensure a positive pre-arrival experience for guests by accurately conveying reservation information, qualifying guest needs, and ensuring precise entry of guest information into booking system. This position also provides guest with hotel facility information, answers in-house reservations line and questions related to the hotel and local area, loads group sales bookings, uploads group rooming lists, manages emails with meeting planners, posts prepayments, bills canceled reservations, and other duties as assigned. During off peak season, the Reservation Agent will work with other Rooms Operations departments to provide support as business requires.

CULTURE AND FUN!

• Free room nights, discounted room nights, and friends & family room rates at wonderful Hyatt locations around the world
• Celebrations, recognitions, and volunteer opportunities
• Free nutritional colleague meals
• PerkSpot - discounts at various retailers - Apple, AT&T, Verizon, and many more!
• Discounted parking and discounted annual DART passes

WELLNESS AND BENEFITS!

• Full medical benefits at 30 days of employment
• 401K with company match
• Employee Stock Purchase plan
• Paid vacation, holidays, sick days, and extended sick leave
• New child leave, paid family bonding time, and adoption assistance
• Tuition reimbursement
• Free access to Headspace - meditation, recuperation, and rejuvenation
• Work-life balance

• Customer service experience and front desk experience preferred
• Refined verbal and written communication skills
• A true desire to satisfy the needs of others in a fast paced environment
• Because this position will assist at times in other rooms operations, schedule flexibility is necessary

Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.