Posting Details

Posting Details

Posting Number S12278P

Working Title Reservations Clerk

Department PSO-Cont Ed-Aux Oper-Hotel

About the University of Georgia

Since our founding in 1785, the University of Georgia has operated as Georgia's oldest, most comprehensive, and most diversified institution of higher education (https://www.uga.edu/). The proof is in our more than 235 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,000 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 40,000 students including over 30,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 18 schools and colleges, as well as a medical partnership with Augusta University housed on the UGA Health Sciences Campus in Athens.

About the College/Unit/Department

The University of Georgia Center for Continuing Education & Hotel is hiring motivated, dependable, and team-orientated individuals for jobs that advance UGA's mission of Public Service and Outreach. The Georgia Center, located on campus across from Stegeman Coliseum, is the campus hub for the development and administration of non-credit professional and continuing education courses as well as home of the only on-campus hotel.

College/Unit/Department website www.georgiacenter.uga.edu

Posting Type External

Retirement Plan TRS

Employment Type Employee

Benefits Eligibility Benefits Eligible

Full/Part time Full Time

Work Schedule

Additional Schedule Information

Monday - Friday, either 8 am - 5 pm or 9 am - 6 pm.

Advertised Salary $16.827 - $18.75 (Commensurate with experience)

Posting Date 06/21/2024

Open until filled Yes

Closing Date

Proposed Starting Date 08/01/2024

Special Instructions to Applicants

Please attach resume to your UGA application.

Location of Vacancy Athens Area

EEO Policy Statement

The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).

USG Core Values Statement

The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.



Position Information

Classification Title External Affairs Paraprofessional/Professional

FLSA Non-Exempt

FTE 1.00

Minimum Qualifications

Requires technical knowledge in the field acquired through an apprenticeship, a 2-year degree, or professional certificate. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.

Preferred Qualifications

• Hotel experience preferred
• Reservations experience preferred
• Sales experience preferred

Position Summary

This position provides reservation services for hotel guests. The Reservations Clerk is responsible for talking with customers in a professional, efficient, and friendly manner. This position will provide customers with rates, descriptions, features and benefits of hotel accommodations, recommend room types that meet the customers' needs, and make accurate reservations in the hotel software system.

Knowledge, Skills, Abilities and/or Competencies

Outstanding customer service skills. Professional communication skills. Detail oriented. Time management and organizational skills. Good computer skills including effective use of Microsoft Office Suite (Word, Excel, and Outlook)

Physical Demands

Sit for long periods while using computer and phone

Is driving a responsibility of this position? No

Is this a Position of Trust? Yes

Does this position have operation, access, or control of financial resources? Yes

Does this position require a P-Card? No

Is having a P-Card an essential function of this position? No

Does this position have direct interaction or care of children under the age of 18 or direct patient care? No

Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) No

Credit and P-Card policy

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.

Background Investigation Policy

Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.



Duties/Responsibilities

Duties/Responsibilities

Drive revenue through the selling and upselling of reservations and room type 1. Gather information about the potential guest's needs by using open and closed-end questions 2. Provide the guest with an overview of the facility as well as a comprehensive description of the room types that will best fit his/her needs 3. Share features and benefits of the available rooms and your recommendation prior to quoting rates 4. Close the sale: • Ask for the business • Overcome objections • Gather technical information for the reservation • Verify reservation details with guest to ensure accuracy • Explain hotel fees and policies • Provide guest with confirmation number • Inquire as to whether you can provide further assistance • Sincerely thank the guest for choosing to stay with us

Percentage of time 80 Duties/Responsibilities

Create a memorable first impression of the Georgia Center by handling all incoming calls to the reservations area in a professional, efficient, and friendly manner 1. Answer the telephone within three rings utilizing the appropriate greeting 2. Provide a prompt, courteous, and pleasant welcome to the potential guest 3. Identify yourself by hotel department and name 4. Offer to assist the potential guest

Percentage of time 10 Duties/Responsibilities

Additional responsibilities 1. Participate in all training sessions and departmental meetings 2. Assist front desk team members as needed to meet hotel division goals 3. Complete other duties as requested

Percentage of time 10

Contact Information

Recruitment Contact

Contact Details

For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.

Recruitment Contact Name Leta Salazar

Recruitment Contact Email leta.salazar@georgiacenter.uga.edu

Recruitment Contact Phone



Posting Specific Questions

Required fields are indicated with an asterisk (*).

1. * How did you hear about this job opportunity at the Georgia Center for Continuing Education and Hotel?
   • UGA Jobs
   • Georgia Center Employment Page
   • Georgia Center Talent Recruitment Brochure
   • Insidehighered.com
   • Indeed
   • hCareers
   • LinkedIn
   • Facebook
   • Department of Labor
   • Goodwill
   • From a current UGA employee
   • Other

Applicant Documents Required Documents

1. Resume/CV

Optional Documents

1. Cover Letter